Transplant Assistant - Liver Transplant (Hybrid/Remote)

Job Description:

The Transplant Assistant facilitates effective clinic organization and patient care by serving as a communication link between the patients, staff, physicians, hospital departments or other outside health care entities. Ensures
compliance to CMS requirements for communication to families and donors. Develops and maintains systems for data management to meet requirements and for reporting to internal and external consumers of the information.
Performs a broad range of responsibilities including: receptionist, scheduler, patient registration, chart acquisition,
telephone triage, prior authorization liaison, and assistance in securing insurance authorizations and uses critical
thinking and problem-solving skills and provide backup assistance as necessary to carry out daily operations. This
position supports the Hospital's and Department's Continuous Quality Improvement and customer service goals
through modeling of appropriate behavior and by providing a work environment conducive to attaining these goals. The Transplant Assistant is assigned to a specific department supporting one or more patient populations and the transplant care management team. Duties may vary by setting and they generally work under limited supervision, while acting on their own initiative and direction. Typically, the Transplant Assistant may orient and educate other clerical positions. The position works to ensure an effective clinic flow, often interacting with patients to gather information that is used by others for their treatment and maintains complete and timely medical records and reports. They correspond with patients, their families, insurance providers, etc. in a professional and effective manner and demonstrates the ability to communicate effectively and work collaboratively with physician(s), utilizing the chain of command appropriately as needed. Assists with insurance prior authorization for procedures / transplants / medications with payers, receiving and prioritizing requests and sending clinical information for authorization of services and provides triage for all incoming calls. Maintains an adequate inventory of supplies, office supplies, patient education materials and equipment to meet clinic requirements.

Minimum Qualifications

If working at Primary Children's Hospital, requirements include either a Certified Nurse Assistant (CNA) or Medical

Assistant (MA) and a Basic Life Support Certification (BLS) for healthcare providers.

If working at Intermountain Medical Center, requirements include a Basic Life Support Certification (BLS) for healthcare providers (as needed).

Demonstrated staff or customer service leadership experience utilizing computer skills including word processing,

spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.

Demonstrated effective interpersonal and communication skills.

Demonstrated ability to organize, coordinate, prioritize and work independently on projects. Demonstrated general office skills (i.e. typing, …