Transformation Process Analyst

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store 

We're on the lookout for a Transformation Process Analyst. As a Transformation Process Analyst, you will report to the SVP of Global Change with dotted line responsibility to a Program Leader. The Analysts work closely with project teams and group divisions to deliver data and process analysis on a diverse range of strategic projects to assess time, budget, and quality, as established by the enterprise Executive leadership team.

• Utilize problem solving and improvement techniques such as gap analysis, root cause analysis, impact assessments etc. to propose recommendations and solutions to business issues
• Acquire data and use data analysis methods to develop Key Performance Indicators (KPI’s), trends, insights, and predictive outcomes
• Leverage data analysis tools and methods such as root cause, statistical process control (SPC), and analysis of variation 
• Manage and deliver analysis on Global Change projects covering Process, systems, technology, and services
• Conduct process improvement and process mapping activity such as current state process analysis documenting ‘as is’ and ‘to be’ processes, identifying waste, pain points and potential automation/AI opportunities where applicable.
• Develop process flow, journey maps, and process models using enterprise process documentation applications and methods to illustrate the process, expense, and process performance outcomes
• Support a range of Transformation projects from process efficiency improvements and redesign as well as IT change projects such as system migrations and implementations.
• Work alongside the Change and Transformation team to engage the relevant business areas and support building of benefits cases with a focus on tangible ROI
• Lead or support in facilitation of workshops, working groups and requirement gathering activity with key business areas
• Complete all relevant Process reporting and analysis documentation to a high standard
• Positively engage Business sponsors, leads and subject matter experts throughout the change journey

This role is a full-time, remote position.

Your Expertise, Skills, and Abilities

• Certified and experienced with executing Six Sigma projects (i.e. 6-sigma Green Belt, 6-sigma Black Belt, LEAN, Design for 6-Sigma, etc.) 
• Training or experience in Business improvement methodologies such as Lean/Six sigma, Change Management, Business process analysis and mapping, Agile, Systems thinking or other relevant change methodologies
• Experience in delivering operational and technology focused process improvement projects including the development of automation
• Strong analytical, methodical problem solving and process improvement skillset in a transformation focused environment.
• Technical and system awareness to support IT change projects such as system migration, implementation, and consolidation activity
• Demonstrating expertise in Process Improvement and process mapping 
• Leveraging data and analytics to understand ROI and financial benefits
• Data analysis experience, advanced use of MS Excel, and data analytic tools such as PowerBi, and/or statistical analysis tools (JMP, Minitab)
• Attention to detail and ability to quickly understand new concepts 
• Strong facilitation skills are a necessity and demonstrated use of tools and methods to identify the best overall solution to problems.
• Ability to effectively engage in discussions relating to operations, technical solutions, and Financial and Information security details associated with work assignments 
• Experience across full project lifecycle from Discovery to BAU
• Ability to manage conflicting priorities, multitask and meet deadlines.
• Excellent communication skills, both written and verbal and the ability to produce a high standard of documentation of analysis outputs adapting to suit different stakeholder groups/levels of seniority
• Ability to build trusting relationships with all stakeholders across the Group globally and with various suppliers and outsourcers to achieve and fulfil their objectives.
• Continuous improvement mindset, naturally inquisitive and eager to learn and develop.

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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