Transfer Specialist

Transfer Specialist
Rasmussen University
Twin Cities/Bloomington, MN

The Transfer Specialist works in a team environment, spending 60% of their time processing incoming official transcripts from other institutions and 35% of the time, providing accurate transfer of credit assessments and posting accepted transfer credits to students’ records. 5% of their time may be spent on related tasks that may arise. The Transfer Specialist will physically go into the central office 1-3 times per week to process incoming official paper transcripts and manage the retention of paper transcripts. They understand how decisions related to incoming official transcripts and transfer of credit assessments impact the student, their experience, and the University. The Transfer Specialist possesses strong problem-solving, analytical, and critical thinking skills and consistently makes decisions and recommendations based on data and prior experiences. This role assists with projects for the Office of Central Transfer, oftentimes given short notice and with quick turnaround requirements, and is an additional resource for the team. In performing the duties of this role, the Transfer Specialist will follow the University’s policies and procedures, keeping abreast of institutional, governmental and accreditation policies and regulations, and strictly adhering to and complying with all codes of conduct.

Responsibilities:

1. Receives and verifies incoming official transcripts and uploads to student academic records for review. (60%)

• Retrieves official transcripts sent electronically from third-party transcript vendors, verifies validity of official transcripts, affixes Rasmussen’s custom official transcript stamp, and completes the stamp by filling out the appropriate information.
• Manages the shared Transcripts inbox, downloading transcripts, answering campus and student questions related to official transcripts sent by other institutions, and forwarding received emails to other departments as needed.
• The position holder will need to physically go to the central office 1-3 times a week (depending on the time of the quarter) to process official paper transcripts received in the mail and manage the retention of these transcripts.
• Matches transcript to student based on the Student Information System (SIS) by verifying transcript includes two pieces of matching data, records Student ID on transcripts that are matched or N/A for transcripts not matched to a particular student.
• Uploads transcripts to student’s academic records or the two shared Unknown Transcripts sites and retains copies in shared Central Transfer drive.
• When transcripts are uploaded to the SIS, determines the appropriate next step for each transcript, which is to either initiate a transfer review request an upcoming start date and program in the SIS is available or notifies campus of the receipt of a transcript when the program and start date are not known.
• Performs a weekly audit of activities in the SIS related to transcripts received by other institutions to ensure all received official transcripts have either been submitted for assessment or set to No Longer Needed when a student is no longer applying or enrolled.
• Records count of weekly processed incoming transcripts from other institutions for reporting purposes.

2. Provides transfer of credit reviews for new and returning students for assigned programs (30%).

• Verifies validity of submitted transcripts and grade documents, assesses completed coursework and determines transfer eligibility based on college transfer credit policies and practices. Accurately documents transfer credit decisions on the My Academic Plan (MAP) document. Uploads MAPs to the Student Record Management system and closes out review requests according to the established processes.
• For returning students, determines the applicability of previously completed Rasmussen courses. Applies comprehensive understanding of internal course equivalencies, course code changes, and course time limits to ensure previous Rasmussen courses correctly apply to the returning program. Identifies when a student cannot re-enter based on SAP status and previously triple failing a required course.
• Provides updated transcript reviews for current students. Verifies that pending or estimated transfer credit matches recorded coursework on official transcripts. Identifies when official transcript has newly completed coursework and assesses for transfer credit eligibility. Updates MAP and posting as appropriate.
• Unregister students from scheduled courses fulfilled with transfer credit when appropriate and notify campus.

3. Posts transfer of credit in Student Information System (SIS) for new and returning students for select programs. (5%)

• Verifies posted credits in SIS exactly match credits recorded on the MAP. When posting, unregisters students from scheduled courses fulfilled with transfer credit when appropriate and notifies campus. Verifies correct application of previously completed Rasmussen coursework for returning students and make adjustments to the academic record as needed. Seeks guidance from Programmatic Transfer Specialist with questions and when there are discrepancies.

4. Performs other related duties and tasks as directed. (5%)

Reporting Relationships:

The Transfer Specialist directly reports to the Manager of Central Transfer, who in turn reports to the Director, Central Student Operations-Transfer. This role has no direct reports.

Requirements:

• Bachelor’s degree from an accredited institution
• Minimum of four years of experience working in a fast-paced, service-focused setting, with at least two years of experience in an institution of higher learning working with transfer of credit assessments.
• Excellent and consistent attention to detail is of the utmost importance. Missed transcripts or transfer of credit opportunities, may result in students taking courses they do not need and may delay graduation, as well as incurring debt that may result in Institutional Grants or refunding federal Financial Aid. Conversely, accepting transfer courses that are ineligible for transfer or have insufficient content may result in a student not being academically or professionally prepared.
• Excellent written communication skills. Written messages are often copied as-is by the campus and directly emailed to students. All communication must be clear, concise, accurate, grammatically correct and error-free.
• Strong organizational and communication skills with the ability to multi-task and consistently deliver results within tight deadlines in a fast-paced, cyclical environment.
• Critical problem resolution skills to synthesize information to develop fair, equitable and consistent decision.
• Strong time management skills to process high volumes of incoming transcripts and provide accurate transfer credit assessments, while balancing unexpected project work within short turnaround timeframes.
• Proficient working with Outlook, Excel or other Office applications required.
• Self-starter who is comfortable working independently with minimal day-to-day guidance.

About Us:

Rasmussen University is a regionally accredited private university dedicated to changing lives and the communities it serves through high-demand and flexible educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferrable skills. Rasmussen offers undergraduate and graduate programs online and in person at 23 campuses around the country. The University is designed to lift and support its students every step of the way, from their first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved and meeting the evolving needs of diverse students, communities and economies. Rasmussen encourages its students, faculty and staff to strive for academic excellence, community enrichment and service to the public good. For more information about Rasmussen University, please visit www.rasmussen.edu.

At Rasmussen, we are proud to be an equal opportunity employer. We are committed to supporting and encouraging diversity in the workplace. We welcome our employee’s differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status.

Benefits & Compensation:

Rasmussen University offers a robust total rewards program that includes a competitive compensation and benefits program. These offerings are meant to support your well-being, offer recognition opportunities and provide personal and career growth resources and support.

Our defined compensation structure is market competitive and is built to reward performance. A reasonable estimate of the current range for this role is $41,700 to $54,200. We take a number of factors into account when determining individual starting pay, including but not limited to: job and level hired into, location, skill set; experience and training; peer compensation and other business and organizational needs. This range is subject to change.

Pay is just one component of our total rewards package. We offer a choice of plans for Medical, Dental and Vision, a 401(K) retirement plan with employer matching, employer paid basic life insurance, AD&D, and numerous voluntary plan options. We also have a continuing education benefit available for full-time employees offering a 100% tuition reduction on courses taken within our family of brands, a robust learning management system and individual development planning. In addition, Rasmussen University believes that a diverse and inclusive workplace fosters creativity, innovation, and overall success. We are committed to supporting an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives.