Training Specialist

About DrFirst

DrFirst is an innovative Health IT company with a mission to create user-friendly solutions so that doctors can treat their patients quickly, efficiently, and safely.

Over 300,000 healthcare professionals, 120,000 prescribers, 67,000 pharmacies, and 260 of the healthcare IT vendors in the market depend on us every day to manage medication safety and efficiency, streamline care team communication and collaboration, reduce medical errors, and improve patient outcomes.

You will be part of a team-building and operating highly scalable software using cutting edge technologies for a variety of devices. You will get to solve the most complex problems that arise in the areas of distributed computing and high-volume transaction processing. Your code will reach thousands of doctors and touch the lives of millions of patients across the country.

Our culture is entrepreneurial, team-oriented, collaborative, and fast-paced. We look for talented people who are passionate about developing world-class software. If you want to build applications that save patients’ lives, we want to talk to you!

Position Overview

This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. We have a proven product, brand-name customers, and are backed by leading investors. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with some amazing colleagues; we want to talk to you! 

Currently this position is full-time and allows candidates to work remotely. Please note that all candidates must confirm they have high-speed internet and a quiet, secure location, as you will be presenting proprietary information to a large group and cannot be in a public space.  There may be opportunities for travel in the future if clients request on-site training, but travel is not required for this role.  This is a salaried position. 

The Training Specialist is responsible for providing live training sessions to clients. They are also responsible for maintaining the calendar of live events and attendees list within the DrFirst Healthiverse Academy learning management system.  

What you will work on

Training consists of hosting and leading live tutorials with customers and answering questions from the audience about on how to use DrFirst’s software and product lines in physician practices, hospitals, and in other healthcare settings. The Training Specialist is also responsible for working closely with the Project Management team during the client implementation process to drive product utilization and continue adoption of the various applications implemented. 

When not providing live training, the Training Specialist will also be responsible for answering questions from customers within our support center that could help influence the training curriculum. They will work closely with our internal documentation and training team to develop and update appropriate content within the learning management system for use within the live training curriculum.  

Who will love this job

• A collaborator who possesses the confidence and ability to engage with multiple entities both internally and externally. 
• A trusted advisor and leader who will always represent DrFirst with integrity and professionalism. 
• A driver who demonstrates commitment to taking care of the customer and team, while exceeding expectations. This person strives to implement DrFirst training offerings efficiently and effectively. 

Qualifications

• Excellent customer service and client relations skills. 
• A confident and commanding presence on camera. 
• Ability to create and maintain client facing documentation and reference materials. 

• Basic understanding of technical and common healthcare terminology. 
• Knowledge of basic customer support and experience working in Zendesk. 
• Ability to maintain discretion in dealing with confidential matters with our customers. 
• Exceptional verbal and written communication skills with the ability to multi-task across interactions in phone, email, and messaging platforms. 
• Ability to learn from interactions and analyze personal performance to improve and respond well in a rapidly growing and changing environment. 

• Ability to work without sponsorship. 
• Video editing experience is a plus. 

Physical Requirements

This role is 90% remote with 10% travel.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.

We are looking for a highly motivated and results-oriented individual to join our growing team. If you are passionate about the customer experience and have a strong technical background, we encourage you to apply!

#LI-GF1 #LI-Remote 

Benefits

• Competitive compensation, with a base salary of $50,000 - $70,000 (Exact compensation may vary based on skills and experience)
• Eligible for Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.

Important Information for Job Applicants:

• Official Contact Only from DrFirst: Our recruitment team will only contact you via email from an official @drfirst.com address.
• No Requests for Payment or Sensitive Information: DrFirst will never ask for payment or confidential personal information (like your social security number or banking details) during the hiring process. If you are asked for such information, please treat it as suspicious.  DrFirst will never ask you to buy equipment or send you an e-check /check for deposit. 
• Contact Us with Concerns: If you receive any suspicious communications that claim to be from DrFirst but seem untrustworthy, please reach out to our recruitment team directly at recruiter@drfirst.com to verify the message.