Training Specialist, Operations

About Us

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school or need an at-home/flexible learning environment. Today, Stellar Virtual has grown to six schools across three states: Texas, Arizona, and Indiana. Stellar Virtual is committed to going above and beyond for our virtual families. 

Our Promise
Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Our Mission

Empowering Families. Unleashing Potential. 

Our Core Values

At Stellar Virtual, we are guided by five core values. For us, these values are more than just something in an employee handbook that you’ll only hear about during orientation. These values are the pillars by which we operate all aspects of our organization. We talk about them often, and we expect that every one of our employees not only talks about our core values but also acts upon them.

So, it’s important to us that anyone who joins Stellar embraces our core values.

• Kids First, Always: We make student-centered decisions and always do what's best for our kids.
• Respect: We assume the best of others and treat others the way we want to be treated.
• Create, Communicate, Collaborate: We create together, communicate openly, and work as a team to deliver more than we ever could individually
• Make Your Motion Matter: We work deliberately, efficiently, and with a sense of purpose to achieve great results.
• Go the Extra Mile to Deliver a Stellar Customer Experience: We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.

Technology Aspect
At Stellar Virtual, we are committed to equipping our employees for success in a virtual setting. For this purpose, we provide company-issued laptops that include essential software, security features, and internal support. Please note that this benefit is exclusive to our W-2 employees and does not extend to independent contractors (1099), seasonal staff, or unpaid individuals.

Position Details

• Position Name: Training Specialist, Operations
• Status: Salaried, Exempt
• Type: Regular, Full-Time (12)
• Estimated Time to Start: 2-3 Weeks

Position Overview
The Training Specialist for Operations plays a critical role in empowering Stellar Virtual’s Operations team through the design, delivery, and evaluation of targeted training and development initiatives. This role is responsible for building job-specific knowledge, onboarding new team members, reinforcing best practices, and fostering continuous skill development across key functions in the Operations division—including Enrollment, Registration, Activation, Customer Experience, Technology, and Testing.

Essential Duties & Responsibilities

• One Number: 100% of Operations Staff Complete All Virtual Trainings
• Develop and deliver engaging, role-specific training modules that support Operations.
• Facilitate live virtual training sessions (individual, small group, or large cohort) and support asynchronous learning strategies.
• Create SOP-aligned training materials, job aids, knowledge checks, and microlearning content.
• Lead onboarding for new Operations team members, ensuring seamless knowledge transfer and early role competence.
• Collaborate with team leads and supervisors to identify capability gaps and set upskilling plans.
• Serve as a go-to resource for just-in-time training and retraining needs across Operations.
• Observe job performance, assess training effectiveness, and make real-time coaching interventions when needed.
• Analyze performance trends, quality metrics, and feedback to proactively address gaps and enhance effectiveness.
• Partner with leadership to support process updates, system rollouts, and new tool adoption with relevant training and documentation.
• Maintain a centralized knowledge repository (e.g., within Notion, Google Drive, or SOP platforms) to ensure team-wide access to current procedures and training resources.
• Work cross-functionally with QA, HR, and Tech teams to ensure training aligns with compliance, platform changes, and service expectations.
• Contribute to a culture of operational excellence by championing continuous learning and feedback.

Knowledge, Skills & Attributes 

• 2+ years of experience in training, instructional design, or capability development, preferably within operations, customer service, or a virtual/tech-driven environment.
• Experience in K–12 virtual education or EdTech operations.
• Familiarity with CRM systems, student information systems, ticketing platforms, or virtual onboarding tools.
• Background in performance coaching, QA, or process improvement.
• Strong facilitation and communication skills with experience delivering virtual training.
• Demonstrated ability to build clear, effective training content tailored to different roles and learner needs.
• High attention to detail and strong organizational skills; ability to manage multiple training initiatives at once.
• Comfortable using or learning tools such as Google Workspace, Zoom, Loom, and knowledge-sharing platforms.

Education & Certification Requirements

• A minimum of a high school diploma or equivalent (GED) is required.
• A bachelor’s degree in Business Administration or a related field is preferred but not required.

At-Will Notice
Employment with Stellar Virtual (for W-2 employment types) is at-will. This means that both the employee and Stellar Virtual have the right to terminate the employment relationship at any time, with or without cause or advance notice, as permitted by law. This job description does not create any guarantee of continued employment or a contract for a specific period. This policy does not apply to Independent Contractors (1099).

Equal Employment (EEO) Statement

At Stellar Virtual, we embrace diversity and foster an inclusive and supportive work environment. We welcome applicants from all backgrounds and experiences. Stellar Virtual is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.