Training Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:  

The Training Specialist is an exciting role where you will have the responsibility of the delivery and continuous improvement of training programs across all delivery mediums. This role requires strong technical and professional skills, including the ability to learn to facilitate a wide-variety of functional and professional skills training consistent with the principles of adult learning theory and to the highest standards of competency-based training. This role plays an integral part in new hire onboarding training, which ensures new employees receive the best onboarding experience at Voya Financial, as well as the many skills needed to support and engage with our customers.

Work Schedule hours will be Mountain Time.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Assists in assessing training and development needs for individuals and/or departments to revise or recommend changes in instructional objectives and methods.
• Create basic instructional training materials for new processes and just in time training based on adult learning needs and aligned with principles of good training.
• Develop interactive training environment where hands on experience coordinated with other live and multimedia tools drive mastery of skills needed to succeed in highly technical jobs.
• Facilitate classroom and virtual training according to industry best practices ensuring the best possible learning experience for a wide variety of learning styles.
• Update training materials as operational, technical, and procedural changes occur to ensure that curriculum is always accurate and up to date.
• Continuously look for ways to improve existing training curriculum by analyzing teaching methods and identifying better methods to promote effective learning and transference of skills to the job.
• Select or develop training aids, including training facilitator and participant guides, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Facilitate live training up to 50% of the time.
• Manages a diverse and inclusive classroom environment (in person and virtually), upholding the highest standards of professionalism to ensure a positive learning experience for all.
• Consistently exercises sound judgment by proactively communicating employee behavioral and learning challenges during training to management, always maintaining a safe and comfortable learning environment.
• Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards.
• Advocate on behalf of users/learners to leadership when needed to improve the training experience.
• Establish strong working relationships with other trainers, management, and leadership.
• Consistently perform all administrative job functions in an organized and timely manner in order to deliver and document training programs.
• Manage onboarding training materials for new employees including curriculum and schedules.
• Manage content governance, ensuring materials are reviews on a bi-annual basis and are consistent with standard work and Voya brand guidelines.
• Advance our technology and ideas to support a modern and inclusive learning culture.

Minimum Knowledge & Experience:   

• 2 + years of Learning & Development experience or equivalent experience with classroom and virtual facilitation as well as conducting training needs analyses and developing training curricula.
• Training within a Financial and/or Health focused organization is preferred.
• Enjoys and seeks new experiences and challenges.
• Demonstrates strong written and verbal communication skills.
• Builds strong relationships with leaders and business partners at all levels in the organization.
• Ability to work independently and meet deadlines.
• High School Diploma or GED

Preferred Knowledge & Experience:

• Bachelor’s degree preferred

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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