Training Program Manager, Health Coaching

Virta Health is pioneering a new standard of care for people to reclaim their lives. We are in the midst of a public health crisis: obesity rates are at an all-time high and over half of US adults have type 2 diabetes or prediabetes, and despite billions spent on new treatments, outcomes are largely worse. Virta reverses these diseases and delivers life-changing results by pairing individualized nutrition with ongoing care from a clinical support team. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. 

We are looking for a problem solver with experience onboarding and training large teams in a rapidly scaling environment. This leader will have exceptional communication, cross-functional coordination, and project management abilities. As the Training Program Manager, you will work with our Health Coach team to effectively scale our onboarding and operations. You will be responsible for driving and scaling several key systems, processes, and tools needed to serve hundreds of Coaches and thousands of patients including New Coach onboarding and knowledge management systems.

• Scale new hire onboarding to onboard 3x the number of coaches while ensuring efficient ramp and quality outcomes. 

• Determine the right modalities (e.g. self-led vs. live) to enable flexibility in the frequency and size of cohorts.

• Improve training curriculum in a way that balances core subjects (e.g. Motivational Interviewing) with evolving priorities (e.g. Ozempic).

• Broaden learning methodologies to support efficient and effective skills development and application. 

• Leverage and promote the latest technologies to help automate and enhance quality and training. Work collaboratively with our technical teams to broadly apply these improvements.

• Leverage monitoring and evaluation tools to inform Coach performance management and ongoing curriculum development.

• Create differentiated training pathways based on varying skills and specialized role requirements.

• Contribute to the knowledge management system to facilitate “on-the-job” learning and job aids.

• Contribute to the Quality Assurance process (i.e. chart audits) for new Coaches to ensure consistent and impactful feedback.

• Coordinate with the hiring team and provide data to drive improvements in the hiring process based on learnings in the onboarding experience.

• Contribute to the overall quality improvement process in collaboration with our coaching leaders, identifying training and workflow opportunities to uplevel our teams.

Within your first 90 days at …