Training Manager - Remote in U.S.

Summary/Objective

The Manager of Training will report to the Vice President of Product Implementation and will be responsible for the development, coordination, and implementation of technical and development training programs for all staff. They will assess and analyze training needs, objectives, and design, develop, and deliver effective learning experiences. The Manager of Training will also maintain relationships with external vendors, clients, and stakeholders, evaluate and analyze training programs, and recommend improvements. They will also stay up to date on industry regulations and best practices.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

· Facilitates monthly training to support new associates to ensure core business tenants are conveyed by our respective departmental leads. Specialized breakout teams are afforded to customize the associate’s onboarding and results tracked in a centralize repository.

· Provides estimating platform software loads, licenses, credentials, and integration validation for  appraisers.

· Exhibits knowledge of e-learning and other educational technologies. Stays informed of changing policies, procedures, and standards and incorporates changes into training materials and presentations to ensure our   network has the most current and up to date information.

· Proven experience in designing and implementing effective training and development programs.

· Demonstrates understanding of adult learning principles and the ability to create engaging and effective learning experiences.

· Maintains and manages centralized training credentials, including office association, associated groups, assignment of courses and oversight of required training by skillset. 

· Maintains and continually increases skills and knowledge as needed to successfully perform as a facilitator and subject matter expert.

· Provides software deployment support, troubleshoots software and hardware issues and designs contingency and backup plans for outages or catastrophes.

· Proficiency with Microsoft Office Suite, Learning Management Systems and other software applications.

· Represents the training department and initiatives through committee membership.

· Supports the Alacrity vision, mission, and values. 

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

Training Needs Analysis: The ability to conduct a comprehensive analysis of the organization's training needs, identify skill gaps, and design relevant training programs to address those gaps.

Program Design and Development: The ability to design and develop effective learning and development programs that meet the identified needs of the organization. This involves selecting appropriate learning methods and technologies, creating engaging learning materials, and designing effective assessment methods.

Facilitation and Delivery: The ability to facilitate training programs and deliver training sessions in a way that engages learners and achieves desired learning outcomes. This includes the ability to deliver presentations, facilitate group discussions, and provide feedback to learners.

Evaluation and Assessment: The ability to evaluate the effectiveness of training programs and assess the impact of learning on individuals and the organization. This involves using a range of assessment tools and techniques to measure the effectiveness of training and identify areas for improvement.

Project Management: The ability to plan, organize, and manage training projects from inception to completion. 

Communication and Stakeholder Management: The ability to communicate effectively with stakeholders, build relationships, and manage expectations. This involves developing clear communication plans, building partnerships with key stakeholders, and managing conflicts that may arise during the training process.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The employee must occasionally lift and/or move up to 25 pounds. 

· Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.

· While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.

· Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

· Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

· Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Travel Required

· Ability to travel as needed. 

Required Education and Experience

· Bachelor's degree (B. S.) or equivalent experience 

· Technical experience related to insurance industry-specific software is required.

Starting salary range:

· $80K - $100K

Job Specifics:

· Remote in the U.S.

· Full-Time - Exempt

 Why Choose Alacrity?:

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Flex Time & Sick Time
• Paid Holidays

Affirmative Action/EEO Statement

Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. 

How Long We Retain Personal Information:

We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.