Training Manager, Operations Enablement

Overview

Now is the time to join us! 

We’re Personify Health. We’re the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses optimize investments in their members while empowering people to meaningfully engage with their health. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

Are you passionate about empowering teams through training and development? We’re looking for a Training Manager to lead engaging product, process, and skill development training for operational and commercial staff, clients, and members. Reporting to the Director of Operations Enablement, you’ll play a key role in onboarding operations staff and ensuring seamless product release readiness. If you thrive in a dynamic environment and want to make an impact in Health Plan Administration, we want to hear from you!

Candidates with previous experience in SaaS, health care industry with knowledge of employee benefits, self-funded employer groups, TPAs, broker dynamics, and PBM landscape highly preferred.

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Partner cross functionality with internal business partners and subject matter experts to translate processes, products, and related business priorities into learner-centric designs.
• Ensure that internal audiences are enabled, engaged and able to develop critical skills and knowledge for the Health Plan Administration suite of products and services.
• Create and facilitate on-boarding & professional skill development programs for roles across Client Operations, Client Solutions and Client Success departments, including:
  • Multi-modal learning, measuring effectiveness, and continuous improvement
  • Pathways to growth and promotion within and across functional areas
• Measure against key performance indicators and metrics for each functional area.
• Collaborate with the Technical Documentation and Process Management teams to ensure training includes related end-to-end documentation - from technical interface to user experience – and is clearly outlined and defined.
• Manage the creation, execution, and hosting of external/client-facing operational enablement sessions, as needed.
• Lead training sessions as assigned.
• Perform all other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree or comparable experience in a related field (health plan, healthcare, customer service, business management, operations)
• Knowledge of employee benefits, self-funded employer groups, TPAs, broker dynamics, benefits administration, stop loss models, payment integrity, analytics, clinical care management, and PBM landscape with previous experience in SaaS, health care industry preferred
• A minimum of three (3) years professional work experience in training or adult learning, preferably aligned to roles in customer management, operations, customer service and / or project management.
• A minimum of one (1) year in learning and development, training, instructional design, education or technical writing.
• Previous experience health care, health/wellness, Software as a Service (SaaS) industry highly preferred.
• Certification in a process management philosophy (i.e., Six Sigma) desired but not required.

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Instructional design and/or multi-modal adult/professional teaching and learning tactics.
• Proficiency with various software applications, including Seismic, Salesforce, Gainsight, Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms (Teams/Zoom).
• Ability to navigate a dynamic technological environment.
• Demonstrated organizational skills and attention to detail.
• Ability to work cross functionally with co-workers and subject matter experts.
• Outstanding interpersonal skills, including effective communication skills, both verbal and written.
• Solid analytical and problem-solving skills.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $80,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.