Training Auditing Associate

About Lumata Health

Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending health span. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview

The Training Auditing Specialist is responsible for ensuring the effectiveness and compliance of the training program designed for New Hire Care Coaches at Lumata Health. This role bridges the gap between training and quality assurance, ensuring that Care Coaches are equipped with the necessary skills and knowledge to deliver high-quality patient care while adhering to organizational standards. The Training Auditing Specialist is crucial for ensuring training initiatives align with Lumata Health’s overall goals and objectives. By regularly evaluating the effectiveness of the training program, the Training Auditing Specialist can identify gaps in knowledge or skills, measure the impact of training on employee performance, and ensure that training resources are being utilized efficiently. This proactive approach helps to maintain high standards of employee performance and improve organizational efficiency. The Training Auditing Specialist will also support both the Training and the Quality Departments when needed.

Location: Remote

Department: Training and Quality

Reports To: Manager of Training and Development

…