TPA Supervisor (Transportation)

TPA Supervisor (Transportation)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Brian Ford

Compensation: $75,000 - $90,000 / year

Description

Our StoryAt Davies, we understand that you’re not just building a career—you’re building a life. That’s why we invest in our people through leadership opportunities, continued learning, and a culture that promotes from within. We’re passionate about fostering a team-oriented environment where collaboration, community engagement, and innovation thrive.

Davies is a global team of professionals providing industry-leading professional services and technology solutions to clients in the insurance, financial services, and highly regulated markets. We help businesses manage risk, transform operations, and accelerate growth. Our expertise spans the insurance value chain—including claims management, underwriting, regulatory compliance, customer experience, and digital transformation.

Davies is looking for a TPA Supervisor (Transportation) to lead a team of experienced claims professionals handling Commercial Auto Physical Damage, Motor Truck Cargo, and Truckers General Liability claims. This is a full-time, remote position that plays a key role in driving exceptional customer service, claims accuracy, and team development.

The ideal candidate will bring strong technical claims expertise, a proactive leadership style, and a passion for coaching others. You’ll be responsible for managing day-to-day operations of the team, providing guidance on claim handling, and supporting team members in achieving business and service objectives.

Key Responsibilities

• Lead, support, develop and mentor staff to achieve desired company results
• Review and authorize claim settlements within designated authority level
• Set work performance metrics and expectations, and provide formal and informal evaluation of staff
• Train and motivate staff
• Demonstrate professional demeanor, high ethical standards and enthusiasm 
• Maximize relationships with customers and internal staff
• Monitor workloads, performance metrics and team’s productivity
• Comply with state specific regulations and state fair claim practices requirements 
• Review claim files to ensure compliance with appropriate best practices and claim handling file expectations
• Participate in individual and department training as needed
• Supervisory Responsibility: Direct reports includes a team of adjusters
• You may be asked to perform tasks outside of your usual duties in support of the overall objectives of the organization

Skills, Knowledge & Expertise

• Strong analytical and problem solving skills.
• Effective verbal and written communication skills.
• Sound knowledge of APD and MTC claims 
• Ability to work independently.
• Strong customer service skills.
• Excellent Listening skills.
• Availability to work after hours and on the weekend as needed.
• Excellent verbal and written communication skills.
• Current TX adjuster license and ability to quickly obtain other states adjuster licenses as required.
• Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
• Ability to learn new technologies.

Job Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

 Diversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

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