Tier 2 NOC Technician

Leidos Corporate is in search of a Tier 2 NOC Technician to join our task force at the CIO, supporting our Network Operations Center. The Network Operations Center provides day-to-day operations in support of the corporate LeidosNet environment, supporting over ~47k customers and 200+ remote sites. This team is responsible for the monitoring, troubleshooting, maintenance & support using several tools and automation. 

This is 100% remote work that requires the ability to work a flexible schedule supporting our global user base in different time zones. Shift style work and some travel are also required.

Primary Responsibilities:

• Respond to incidents, triage issues identified by automation, identify scope and gather information to ensure cases are properly documented in our ITSM tool. 
• Responsible for researching functionality and usability related issues; working with other IT personnel to understand the nature of the issue, and communicate steps to resolve and/or consult and escalate to the next tier when needed. 
• Support configuration of equipment using standard templates and coordinating installation in the field.
• Provide team documentation and answer basic questions on common network related issues.
• Contribute to both our Knowledge Base as well as our online community.

Required Qualifications:

• Bachelor's degree and 2+ years of network support experience or High School Diploma / GED with 6+ years of relevant network support experience.
• Able to work a flexible schedule (including rotational shift work) to support our global user base.
• Experience using ITSM ticketing systems such as ServiceNow or Remedy.
• US Citizenship is required and able to obtain security clearance as needed.
• Strong Cisco and Aruba switching configuration skills
• Strong SD-WAN skills
• Experience with F5 BIG-IP, F5 Portal, or F5 Load Balancing (VIP), Aruba or Cisco WiFi
• Strong Telecom / Carrier skills
• Passion for customer service
• High level of initiative, ownership & accountability
• Desire to learn new and exciting technology
• Ability to work alone and with a team
• Strong interpersonal verbal & written communication skills.
• Logical troubleshooting ability, and analytical skill

Preferred Qualifications:

• CCNA or equivalent desired

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.