Test Lead - Manager Service Delivery
Any city, TX, US, 99999
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. Youâll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. Youâll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
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Summary
As a âTest Lead - Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve â a communityâs most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcareâs biggest challenges. Here are the details on this position.
Your role in our mission
Outstanding service delivery is one of Gainwellâs great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.
- Manage and oversee account service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
- Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
- Navigate complex relationships between delivery and client groups to ensure stronger client relationshipsÂ
- Create more satisfied clients by identifying service improvements
- Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
- Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products
What we're looking for
- Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
- Working understanding of healthcare technology industry and productsÂ
- Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
- Skilled in managing projects, financial budgets, and forecastingÂ
- Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery
What you should expect âŚ
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Fully remote Fully remote opportunity Fully remote opportunity with the option to work anywhere within the United States Orientation Video cameras must be used during all interviews Video cameras required for interviews
Benefits/Perks401(k) employer match Career development Comprehensive health benefits Comprehensive leadership and technical development academies Development academies Educational Assistance Flexible Vacation Flexible vacation policy Fully remote Fully remote opportunity Generous, flexible vacation policy Health benefits Inclusive workplace Leadership and technical development academies Medical Opportunities to travel Technical development academies Vacation policy Work flexibility
Tasks- Leadership
- Test
Collaboration Communication Development Edge Forecasting Healthcare Healthcare Technology Innovation Leadership Medical Oral communication Problem-solving Program Management Project Management Service Delivery Supervisory Supervisory experience Team Management Teams Technology Written and oral communication
Experience5 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9