Temporary Outbound Customer Care Specialist
Dallas, TX, United States
Overview
As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.
The American Heart Association has an excellent opportunity for a Temporary Outbound Customer Care Specialist.
Additional Information:
- Salary: $16.50/Hour
- Location: Fully remote
- Equipment: Full home office set up provided to you (laptop, monitor, keyboard, mouse, and headset).
- Shift: Monday – Friday 8:30am – 5:00pm CT
Daily Scope of Work – The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.
Responsibilities
- Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities or advocacy issues.
- Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Follow up on previous calls.
- Use multiple software programs for tracking contact information and interactions.
Qualifications
- High school diploma or equivalent
- At least six months customer interaction experience including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
- The ability to multitask by simultaneously navigating several software programs and the Internet is required.
- Exceptional communication skills, both verbal and written, including typing accuracy.
- Critical thinking and problem-solving skills.
- Must be able to work Monday – Friday 8:30 – 5:00pm …
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Fully remote
Benefits/PerksDental Disability Employee Assistance Program Fully remote Life Insurance Medical Paid Time Off Professional development Retirement program Telemedicine Training Training and support Vision Wellness program
Tasks- Make outbound calls
- Respond to inquiries
Communication Critical thinking Customer service Fundraising Multitasking Problem-solving Software Navigation
Experience0.5 years
EducationEquivalent High school diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9