Temporary Client Experience Sr. Data Analyst
Seattle, Washington, United States
Davis Wright Tremaine LLP is looking for a Temporary Client Experience Sr. Data Analyst to join our team in our Seattle office. This is a temporary position lasting six months, with potential to convert to a full-time opportunity for the right candidate. This position offers the flexibility to be fully remote while working within reasonable commuting distance from our Seattle office. The Client Experience (CX) Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. This position is responsible for the design, development, and delivery of client-driven, internal, and specialty reports, as requested, to provide high level support for client project teams including attorneys and law firm management. Other tasks include reporting on matter volume and financials, implementing technology tools, creating and maintaining knowledge management resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will:
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email humanresources_confidential@dwt.com. #LI-BA1 Apply
- Understand basic law firm economics and pricing, including profitability metrics, timekeeper rates, and matter types (e.g., alternative fee arrangements)
- Support the legal project managers and client teams in identifying inefficiencies and opportunities to optimize cost management and financial performance
- Track and manage issues, reporting demands, and other problems presented to the CX Team and collaborate with project leads to produce sustainable solutions
- Collaborate with data engineers and visualization specialists to generate reports on a regular basis, including analytics relating to billed hours, financial performance, and budget tracking
- Develop clear and compelling insights from various data and deliver those insights to multiple stakeholders with compelling arguments and professionalism
- Assist in the development, preparation and production of complex reporting required by clients and attorneys, including on individual matters and portfolios of client work
- Work with CX Team leaders to scope and deliver strategic road mapping for improved analytics and insight offerings to stakeholders and clients
- Produce recurring internal and external financial reports using a variety of platforms
- Produce specialty, ad hoc reports as requested by internal stakeholders and CX clients
- Other duties as assigned
Join us if you have:
Who We Are
Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. Additional benefits include:- First Stop Health Telemedicine: Speak with a licensed physician or mental health counselor 24/7, consultations covered by the firm
- TELUS Health Employee Assistance Program: Receive support with mental, financial, physical, and emotional wellbeing
- Voluntary Pet Insurance
- Milk Stork: Virtual lactation consulting, breast milk shipping and nutritional testing covered by the firm
- Wellness Benefits:
- Peloton App
- Headspace App
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email humanresources_confidential@dwt.com. #LI-BA1 Apply
Job Profile
Regions
Countries
Must be within reasonable commuting distance from Seattle office
Benefits/PerksCommunity Involvement Employee Assistance Program Professional growth Telemedicine Virtual lactation consulting Voluntary pet insurance
Tasks- Collaborate with Data Engineers
- Design and develop reports
- Develop insights from data
- Produce financial reports
- Support client project teams
- Track and manage issues
Administrative Client Experience Communication Data analysis Data Visualization Financial Performance Interpersonal Knowledge Management Organizational Project Management Reporting Technology tools
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