Temporary Case Analyst I (Remote)

Title: Temporary Case Analyst I (Remote)

Department: Production

Reports To: Case Manager

Salary: $54K - $60K CAD

Location: Remote (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate)

Employment Type: Fixed Term Contract

Description: 

The Temporary Case Analyst I is responsible for thoroughly examining case files, analyzing data from various sources such as documentation and databases, and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make well-informed decisions based on the gathered data. As a valuable member, the Case Analyst will play a crucial role in executing daily operational tasks, including reviewing records, assessing credentials, and verifying actions. This ensures effective coordination among departments and stakeholders, as well as maintaining organized and efficient workflow.

Remote assignment, duration through the end of the year (December 2024), work hours M-F 9-5, Eastern Standard time zone required. All training will be included.

Responsibilities: 

• Processing files that focus on single credentials
• Determining if each document meets WES’ documentation requirements.
• Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
• Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
• Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
• Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
• Maintaining the security and privacy of applicant information.
• Other duties as assigned

Requirements:

Required

• Bachelor’s degree in relevant discipline or equivalent experience.
• 1+ years of experience in credential processing and monitoring preferred.
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
• French foreign language proficiency.
• Strong remote work and digital communication skills.

Desired

• Knowledge of international education and/or foreign systems of education.
• Experience with credential evaluations.
• Ability to learn and apply new knowledge about international education systems and WES’ evaluation methodology and standard operating procedures.
• Ability to learn to use known, practiced protocol for evaluating educational credentials.
• Ability to learn to identify files outside of scope of knowledge.
• Ownership and initiative to deliver results and a strong sense of responsibility.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to convey ideas, thoughts, knowledge, and data so that a message is received and understood.
• Ability to function well in a high-paced, high-volume and at times stressful environment.
• Strong commitment to WES mission and values.

Our Commitment:

World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. 

If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.

 For more information about WES, please visit our website at www.WES.org