Temporary Academic Accommodations Scheduler (Part-time)

Position Summary

The mission of the Student Accessibility Services (SAS) is to empower students with disabilities and provide equal access to higher education through the provision of academic support services, technology, and advocacy to promote student retention and graduation. The Academic Accommodations Scheduler (AAS) supports the Academic Accommodations Coordinator (AAC) in providing student responses to new applicants for disability services, organizing documentation received, setting intake appointments for AAC, and establishing online testing accommodations to students across the university. In this role, the AAS processes student requests for onsite testing accommodations, schedules exams and proctoring services; works with faculty to procure and provide testing materials during proctored exams; maintains security and integrity of the testing process and of test proctoring; works with PeopleSoft to record student data; and maintains testing rooms to assure a distraction-reduced environment. The AAS also maintains records of and reports student service data and opportunities for improvement in the program and works collaboratively with the AAC and other SAS team members to revise policy and procedure as appropriate. He/she also maintains contact and collaborative relationships with part-time proctoring staff to achieve scheduling goals.

Essential Functions:

• Respond to student questions related to disability services.
• Maintain students’ documentation that apply for services with SAS.
• Support Academic Accommodations Coordinator with new student documentation, including setting up new student appointments with AAC for intake once all documents are received.
• Process academic accommodation requests approved by the Accessibility Services Coordinator (process paperwork, coordinate/arrange services, create new policies and procedures when necessary).
• Advise/counsel students with disabilities on policies and procedures for receiving their approved academic accommodations, provide tips and strategies for students on test-taking/study/time management.
• Work with 3rd party servicers, such as ASL to support student needs and set approved appointments.
• Administer exams for students with disabilities and ensure the integrity of the testing environment as well as safe delivery of testing materials to instructor and SAS office.
• May assist in supervising proctor staff responsible for administering and monitoring examinations with accommodations to students with disabilities; tasks include scheduling tests, overseeing assistive technology utilized during testing, reserving testing rooms, acquiring, and returning tests, proctoring exams, etc.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree required.
• Minimum one (1) year experience required in proctoring, scheduling, and/or another relevant domain in:
  • Higher education/post-secondary education
  • Disability services
  • K-12 education

Competencies/Technical/Functional Skills:

• Excellent interpersonal and communication skills, both oral and written.
• · Must be computer literate with excellent word processing skills.
• · Be able and willing to represent the University in a positive manner with former and current students, clients, suppliers, and the community we serve.
• · Possess the ability to work with and deal effectively with faculty, administrators, staff, students, and vendors.
• · Must have the ability to work effectively in a fast-paced environment with multiple deadlines and frequently changing priorities.
• · Must possess the ability to get along with diverse personalities and populations.
• · Ability use empathetic listening skills, communicate with clarity, and maintain an attitude that conveys respect, assistance, honesty, and resourcefulness.
• · Ability to handle confidential information with tact and discretion.
• · The ability to work independently and as part of a team.
• · Must display proficiency and experience in maintaining database information systems for the purpose of individual case management. Excel, PeopleSoft, disability management systems, or any other case management tools are appropriate.
• · Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.

Travel: No Travel Required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.