TEMP - Senior Manager, Retention

About RitualRitual is a personal health brand that is building the future of daily essentials. Our mission is simple: we help turn healthy habits into a Ritual. We started by creating the first visible supply chain of its kind and reinventing the daily multivitamin from the ground up. Now, together with some of the world’s leading scientists, researchers and advisors, we’re developing a new standard of high-quality, traceable daily products across new categories. Hundreds of thousands of customers across generations trust us, and we are growing quickly. We’ve built a team of over 120 (and counting) curious skeptics, world-class scientists, unconventional artists, expert marketers, and analytical strategists. We’re venture-backed and based in sunny Los Angeles. If you’re looking to challenge the status quo and be challenged to do the best work of your career, join us.
Essential At Ritual, we want to help our customers build positive habits, then turn those habits into a Ritual. We are looking for a Temporary Sr Manager, Retention to join the Retention Team for a 5 month period to design a world-class activation program across owned channels. You will develop and influence customer-centric strategies that establish Ritual as a key ingredient in our customers’ successful new, positive habits. This is a collaborative, omni-channel role with the opportunity to make an impact through email, on-site, unboxing, and many other touch points in the customer experience

What You'll Do:

• Build new experiences that are the first touchpoint for hundreds of thousands of new Ritual customers, and help motivate others when they need an extra nudge in maintaining their habits.
• Own the development and execution of a lifecycle strategy that balances customer needs with the business goals related to LTV and early retention.
• Own and execute tactics for customer referral to grow the customer base
• Own reporting and drive performance on critical business measurements like Retention & LTV.
• Work with cross-functional partners to A/B test campaigns and experiences that move key metrics for the team

Who You Are:

• You obsess about ways to make customers feel special and ensure they remember your brand
• Naturally analytical with the ability to translate data into actionable insights & strategies.
• Proficiency in Business Intelligence tools required (we use Omni).
• You have 3+ years of experience in growth or retention-oriented role
• You have experience working in fast-paced environments with regulatory oversight
• You are passionate about collaboration with …