Telephone Interviewers – Remote, Part-time, Temporary

Job Type:

The RAND Survey Research Group (SRG) currently has openings for Telephone Interviewers (Remote, Part-time, Temporary).

• Interviewers will work remotely after training on site at the RAND Santa Monica office and working on site for 1 to 2 shifts. 
• Part-time, temporary adjunct position without benefits (except as mandated by law) 
• Mid-November through December 2024 (approximately six weeks) with potential to move on to other projects
• 18–30 hours per week during scheduled six-hour shifts, Monday to Friday

Interviewers will conduct structured calls to health care providers who were previously invited to participate in a web survey. The purpose of the call is to remind and encourage providers to complete the web survey and to confirm and update contact information. Telephone interviewers use CATI (Computer-Assisted Telephone Interviewing) and are required to follow study protocols and strict quality control procedures. Interviewers may have the opportunity to move on to other projects when this project ends. 

Qualifications

• Excellent verbal communication skills
• Clear speaking voice and professional telephone manner 
• Familiarity with health care settings a plus
• Good telephone interpersonal skills to establish rapport with participants
• Comfort talking with people from diverse backgrounds about sensitive topics
• Good computer skills; Experience with CATI systems helpful
• Ability to work in a production-oriented, closely monitored structure
• Ability to read scripts verbatim and adhere to strict quality control procedures
• Availability to work 18–30 hours per week during six-hour scheduled shifts
• REMOTE WORK FROM HOME requires high-speed internet connection and a quiet, private space in which to work. We provide equipment. 

Training 

• Successful applicants must attend a mandatory paid 3-day training at the RAND Santa Monica office and work 1–2 shifts on site before being cleared for remote work.
• Training schedule:

  Tuesday, Nov 12 

  Wednesday, Nov 13

  Thursday, Nov 14

  10:00 am to 4:00 pm each day

Salary Range: $20.00 - 21.00 per hour

Continued employment eligibility is contingent upon passing a background check and conflict of interest review, successful completion of training. 

Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet