TeleHealth Registered Nurse

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
 

Must have a Compact Multi-State RN License

Day and Night Shift Available

Position Purpose: Triage inbound calls, gather information, select appropriate triage guidelines, and disposition and care advice based on data base protocols and department policies and procedures for a 24 hour per day/7 day a week operation Provide clinical information and education for inbound and outbound calls providing oversight and support to the non-clinical staff.

• Possess and maintain a thorough grasp of clinical knowledge (i.e. pertaining to various disease states, medications, treatments, etc).
• Comply with Federal and respective state’s laws regulating health management organizations and telephone information centers.
• Comply with all department standards and policies and procedures.
• Maintain clinical assessment skills and required licenses and CEUs.
• Apply primary nursing knowledge while performing all aspects of assigned tasks.
• Conduct thorough and sound nursing assessments of callers’ presenting symptoms
• Develop, implement, and evaluate a plan of care for each caller presenting symptoms
• Answer all calls in a timely manner
• Interact with callers and other staff in a polite and courteous manner
• Maintain confidentiality of all caller and personnel issues
• Document all call inquiries according to department policies and procedures
• Participate in the collection of data for department QI/QA projects
• Make manager aware of any situation that may effect the performance, morale, or safety of the department, or its staff members
• Work effectively with coworkers to maintain and improve operation.
• Participate in staff meetings and trainings.
• Promote recovery concepts and inspire hope.

Education/Experience: Graduate certificate from an accredited nursing program. 3+ years combined experience in pediatric obstetrics, home health, community health, school nursing, or emergency nursing. 5 years experience strongly preferred. Strong computer skills including experience with Microsoft office or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation, and customer service skills including active listening. Telephonic triage or managed care setting experience preferred. Bilingual in Spanish highly preferred.

Licenses/Certifications: Current RN license in state of residence

Pay Range: $26.50 - $47.59 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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