Telecoms Service Manager

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Telecoms Service Manager

Are you experienced in managing telecoms services to ensure they are compliant, cost-effective, and aligned with business needs? Are you capable of maintaining and improving Service Level Agreements, ensuring they remain aligned with business priorities? Are you skilled in identifying telecoms requirements, addressing service gaps, and proactively collaborating with suppliers for effective service delivery?

If so, we have an exciting opportunity for you to join us as our next Telecoms Service Manager here at Hinkley Point!

The Opportunity

As the Telecoms Service Manager, you'll be at the forefront of ensuring HPC telecoms services are compliant, cost-effective, and aligned with business needs. You'll lead IT service delivery and system administration teams, driving safe and efficient operations. As the primary IT contact, you’ll collaborate closely with managers across HPC to meet business priorities, conduct regular service reviews, and implement improvement actions.

You'll also build and maintain strong relationships within HPC and IT Operations, serving as the go-to expert for resolving issues, while actively engaging with EDF Energy partners and regulators to represent HPC in key initiatives.

Pay, benefits and culture

Alongside a salary of £65,000 and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.

We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.

At EDF UK, we embrace flexibility while recognising that everyone's working needs are different. Whether you're in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.

Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.  

We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.

We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.

What you will be doing

In this role, you’ll provide management and intelligent customer oversight for all applications provided to HPC and contracted third parties, ensuring regulatory compliance. Identify HPC’s telecoms requirements and work proactively with suppliers to address any service gaps, ensuring effective delivery. Actively maintain Service Level Agreements to align with NNB business priorities. Proactively identify opportunities for service improvements and collaborate with partners to implement them, promoting a culture of continuous improvement. Other responsibilities in this role also include:

• Understand IT cost drivers and recommend cost-effective service delivery.
• Serve as the primary interface between NNB and partners for telecoms services issue escalation.
• Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
• Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
• Assess and manage planned changes to production services, minimising business operations impact.
• Represent HPC in corporate initiatives, ensuring HPC requirements and priorities are understood and reflected in decision-making.
• Ensure the successful transition of Telecoms Services from delivery to operations.
   

Who you are

As our next Telecoms Service Manager, you will have a recognised professional qualification in Information Technology or Computer Science, along with substantial experience leading application teams. Previous team management experience and a proven record of success in this role are essential. Additionally, the candidate must have demonstrable experience in delivering IT services within a regulated industry. We’re also looking for you to hold:

• Extensive experience in IT service management, with expertise in best practice IT processes and controls (e.g., COBIT / ITIL).
• Strong background in System Administration support.
• Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management.
• Highly service-oriented, with the ability to build strong, partnership-based relationships.
• Demonstrable experience in managing and developing partnerships with external service providers.
• Skilled in SLA development and management.
• Experienced in developing services to meet evolving business needs.
   

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If you have any questions prior to applying for this position, please contact the recruiter Sarah Ayres at Sarah.Ayres@edfenergy.com.

Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero, together.

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.