Telecom Specialist

Ready to be a Titan?

What You'll Do:

• Serve as the single point of contact during the customer’s phone integration and set-up

• Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up

• Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup

• Coordinate and follow up with customers to ensure their integration is seamless and successful

• Process, keep track & update the status of the customer’s integration in Salesforce

• Troubleshoot phone integration issues pre and post Live

• Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)

• Manage escalations from multiple teams internally and externally

What You'll Bring:

• Understanding of how Basic Phones works at ServiceTitan

• Understanding of what Phones Pro is

• Understanding of what LNP or Porting is

• Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning

• Superb customer service skills

• Great time management and excellent communication skills

• Self-starter who thrives in an entrepreneurial, fast paced environment, with an ability to “roll with the punches”

• Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and …