Telecom Intake / Scheduler

At PEARCE, we've got a career for you.

Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. With over 2,000 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation and energy storage assets.

Your Impact

We’re looking for a Telecom Intake / Scheduler to be a key part of our fast-growing telecommunications team. In this role, you will be at the forefront of supporting our Field Teams by receiving, processing, and dispatching service requests across multiple service lines and states. Your contributions will ensure that our field technicians can deliver timely and efficient service to our customers.

Core Responsibilities

• Collaborate closely with dispatch teams, field managers, and technicians to ensure timely responses from qualified technicians for each job.

• Use our proprietary cloud-based system to update and manage job statuses in real-time.

• Handle incoming customer requests and input relevant information into the system.

• Maintain clear and professional communication with customers to provide updates and resolve inquiries.

• Adapt and take on additional duties as business needs evolve.
  Specific duties may vary or evolve over time based on business and client needs.

Core Experience

• Core Experience:
• Previous customer service experience is preferred.
• Ability to quickly learn new systems, software, and processes.
• Strong team player with the ability to take on varied tasks as needed.
• Comfortable working independently with minimal supervision.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ease with learning new technology.

Preferably in Mountain, Central or Eastern Time Zone

Compensation: $18.00 - $20.00 hourly/DOE

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive benefits (medical, dental, vision, life insurance), tuition reimbursement, paid time off and holidays, and a company-matching 401(k) Retirement. We provide a company vehicle, phone, laptop, or tablet (as required for your role) and all necessary tools and safety equipment.

At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.

Learn more about our corporate and telecom division at www.Pearce-Services.com and our renewables division at www.Pearce-Renewables.com.