Technology Services Analyst

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Technology Services Analyst will participate in establishing and defining system improvement requirements for the Company’s Property Management Software platforms by gathering, analyzing and reporting on data from clients, on-site and corporate team members. The Technology Services Analyst will assist in prioritizing projects related to system enhancements that will advance Property Management Software platforms to meet the organization’s needs. This position will sit on our Customer Success team.

JOB DESCRIPTION

• Partners with Customer Success Project Manager to develop strategies to improve project execution for the RealPage, Yardi and Entrata software platforms.
• Develops effective communication templates, promotional materials and engaging presentations.
• Prioritize Property Management Software improvement projects to meet everchanging needs of the Company.
• Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization.
• Participates in gathering of business requirements to understand and document current state workflows and evaluate information in alignment with project objectives.
• Collaborates on a regular basis with internal resource teams including but not limited to: Software Training, Operations, Legal/Lease Compliance, and on-site and corporate team members.
• Interfacing  with  stakeholders and  service  providers,  ensuring  services are designed to meet their agreed service levels and targets.
• Effectively engage and communicate with internal and external customers/clients.
• Owns tasks on projects related to implementation or enhancement of Property Management Software.
• Builds and maintains relationships with intra-departmental groups to support shared goals.
• Actively contributes to team effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action.
• Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders.
• Work with the Customer Success team to develop and execute surveys and focus groups that gather Property Management Software performance metrics from customers.
• Evaluates and analyzes the Property Management Software performance metrics to identify functionality gaps and software needs.

Knowledge, Skills, Abilities:

• Residential property management experience preferred
• Advanced knowledge of Yardi, RealPage and Entrata product suites
• Strong quantitative and technical/computer skills (including proficiency in Microsoft Excel, PowerPoint and project management software)
• Public speaking - Ability to speak to large groups of people with confidence
• Creativity, problem-solving and effective communication skills are essential
• Proficiency in managing multiple timelines and projects simultaneously, setting priorities, and working with little or no direct supervision
• Excellent organizational and follow-up skills, ability to set and manage multiple priorities, and oversee detailed project and other intricate plans
• Demonstrated successful collaboration with multiple teams
• Project management experience a plus

#LI-RS1

The salary range for this position is $68,000 - $85,000

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

CLOSING DATE

November 30, 2024 Apply