Technology Client Service Manager

Are you ready to take the next step in your career? Are you an individual who takes pride in delivering exceptional work? Brown and Caldwell is looking for a strategic Business Development/Client Service Manager with an established track record of marketing, winning, and executing projects and programs in the Pharmaceutical sector. This position is fully remote, with the option to come into any of our 30 offices across the nation and will require about 30% travel.

When you join Brown and Caldwell you will enjoy a unique and welcoming culture, and we are proud that many of our employees have been with us a decade or more. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. You will be trusted to do the right thing by our project managers and external clients and given the flexibility to manage your own schedule to achieve this. The work we do is interesting, challenging and wide-ranging in nature, and so is our client base.

Detailed Description:

The Client Service Manager (CSM) is highly recognized and regarded in Brown and Caldwell and would be responsible for managing and growing industrial water, compliance, permitting, and site investigation and remediation work for multiple pharmaceutical client accounts. Characteristics of the CSM include the proven ability to generate and sustain significant revenue from environmental, water resource, and engineering projects, in the pharmaceutical sector.  As CSM, you will be part of a team of project managers and technical staff performing the work for existing and new food & beverage clients.

Our successful candidate will maintain and expand their exceptional relationships with clients, including locally and nationally.  You will have the ability to navigate and align the client organization with BC’s Team of experts and resources, provide oversight on technical assignments, ensure profitable performance and superior quality, and exceed client expectations.

Additional Job Responsibilities:

• Lead and create sustainable business development and delivery capabilities for the sector.
• Establish industry leadership for Brown and Caldwell services among the pharmaceutical sector.
• Develop personal relationships with target client’s key personnel, and in areas of sector growth.
• Maintain exceptional client relationships while navigating and aligning the client’s organization with BC’s team of experts and resources
• Serve as a key leader in client organization associations, and professional engineering circles
• Lead and contribute to the firm’s marketing, sales and overall business success.
• Establish personal relationships with competitors/contractors, particularly in those areas of sector growth.
• Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups.
• Participate in base business, growth, sales and planning processes
• Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork.
• Assist in recruiting staff to maintain growth – this includes identification of key performers who will help increase capabilities to correlate with the market
• Advise on career development of staff - identify high potential performers/leaders
• Provide technical oversight and support on environmental projects
• Lead commitment to non-financial goals, such as:
• Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance)
• Ensure quality, client service, clarity of work product and projects.
• Focus on investment decisions (use capital and resources to highest competitive advantage)
• Promote and support technical systems improvements driven by company initiatives

Desired Skills and Experience:

• Minimum of 10 years’ experience in engineering services, specifically working on water/wastewater treatment facilities in the power and/or data center infrastructure markets
• Strong network of contacts in the Power and/or Data Center Infrastructure Markets
• Minimum BS in science or engineering
• Preferred MS in engineering and/or MBA
• Preferred PE license or related professional registration
• Track record of success bringing in and executing profitable assignments for clients and building key target client accounts
•  Market perspective – Nation-wide experience and network and willing to travel throughout North America. 
• Strong client contacts – Client-friendly manner, respected by clients, adept at discerning and managing client expectations. 
• Strategic, open-minded thinker – Ability to think beyond standard Brown and Caldwell boundaries and assumptions, tireless in getting additional information to develop possible strategies. 
• Strong competitor knowledge and focus – Develops competitor evaluations and strategies. 
• Can-do approach – Pragmatic and enthusiastic. 
• Demonstrated team player and builder. 
• Ability to properly scope out new business opportunities:
• Identifying opportunities
• Making critical decisions on whether or not to pursue the opportunities
• Developing strategic plans to win pursuits
• Identifying the best teaming partners
• Ability to discern new markets and help develop plans for getting work in these areas:
• Understanding skills needed
• Comparing skills needed with current BC capabilities
• Identifying personnel to recruit to help capture these markets
• Ability to motivate others and lead teams to implement business plans for project and client pursuits
• Ability to oversee preparation of key proposals 
• Demonstrated knowledge of general environmental trends in the water sector (e.g., water reuse and sustainability) as well as market specific trends (e.g., Pharmaceuticals in the Environment).

Salary 

Location A: $145,000 - $199,000

Location B: $160,000 - $219,000

Location C: $174,000 - $238,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation:  We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.  

Brown and Caldwell is proud to be an EEO/AAP Employer.  Minorities/Women/Disabled and Protected Veterans are encouraged to apply.  Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

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