Technology Business Analyst - Client Portal

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman – a Computerworld 2024 “Best Places to Work in IT” company - is hiring a Technology Business Analyst - Client Portal.

Responsibilities:

Scope and oversee the development lifecycle and deployment of major and minor system innovations, enhancements, features and functionality for all Holman Platforms and Applications.

• Requirements Documentation:  Researches each project assignment with business and IT stakeholders to ensure all internal and external end users’ needs are met.  Puts together the business requirement documentation needed to provide an overview of the main deliverables of the project and start the weekly sprint meetings with development.
• Market Research:  Conducts a market research study to fully understand, gather ideas and learn from similar products existing inside and outside of the fleet management industry.
• Solution Design:  Collaborate with team to design and plan the technical solution (problem, solution, implementation) including creation of design concepts, developing prototypes, devising, and conducting experiments and delivering applications. 
  • Approach:  Take a data-driven, empirical approach to identifying solutions
  • Evaluation:  Help identify needs from a potential and/or existing users and help drive the formulation of hypotheses and solutions.
  • Creation:  Work with product team and development to help push rapid iteration on Holman platforms and achieve performance targets by making real-time decisions on platform design specifications. 
  • Deployment:  Create and distribute communications such as “What’s New” broadcasts to internal and external users to provide updates around platform changes and enhancements.  Works with Platform Management and the operational business team members to create transition plans for rolling out enhancements.
• Customer Experience:  Advance the CX Vision by aligning with Holman’s CX Team to look for ways to improve customer experience through the effective use of CX principles, research, and documentation such as CX technology improvement plans, customer journey mapping, CX measurements and ROI models.
• SCRUM based Agile Development Lifecycle Management:  Helps to document requirements and user flows needed by business and IT stakeholders as well as the development teams to fully understand and outline the project.  Works directly with development, the business and other IT stakeholders to create and adhere to project timelines. Attend all ceremonies and weekly sprint meetings during the design and development phases of projects to provide direction and input to the development team as the weekly sprint tasks are reviewed. Writes Epics, User Stories, User flows and detailed field mapping artifacts as needed.
• Azure Dev Ops Board / Sprint / Task Management:  Works with SCRUM master and/or PMO and Development to ensure all weekly sprint tasks are logged and updated.  Ensure compliance to timelines, tasks, and updates are met. 
• Project Status Communication:  Works with Development during weekly sprint sessions to assess project health and make course correction recommendations while keeping stakeholders and leadership updated on changes to scope and project timelines.
• Organizational Collaboration:  Collaborate and communicate effectively with all Platform Management & Design team members and all other IT and Holman Organizational Teams.
• Platform Support:  Tackle complex technical problems and work to help users feel more confident using our applications.  Responsively and effectively handle issues.  Assist in educating and training the Helpdesk and Sales & Training Teams regarding new system features and functionality to set the project deployment up for success.
• Platform Feedback:  Creates and implements feedback tracking procedures.
• Other Activities:
  • Client & Prospect Meetings and Webcasts
    • Complete online webcasts, onsite & offsite presentations or trainings of our client facing systems for our clients/prospects when advised.  Travel can be required and not limited to any specific days during a calendar year.
    • Proper preparation with Sales and/or Client Relations to ensure a successful meeting.
    • Document conversations on shared resource site
    • Report on any client issues and provide support in determining the solution.
    • This may include small project lists when many items are documented during the meeting.
    • Complete any follow-ups with Sales when advised.
    • Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in a related field (such as IT Disciplines, Business, Graphic Design, HCI, Visual Communication, Technical Writing or UX Design are helpful)
• Additional education, certifications, or other distinctions are a plus.
  • SCRUM certification
  • AGILE Development
  • SDLC Documentation
  • PMP Certification
  • UX/UI Design Certification
• CX Certification Proficient in various desktop tools including MS Office Programs (i.e., Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiar with all Holman platforms and applications
• Experience with Azure, Figma/Uizard, PL/SQL

Relevant Work Experience:

• 2+ years’ experience as a Business Analyst; experience designing technical solutions for the automotive or fleet industry is a plus.
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department.
• Large-scale project management experience Is a plus.
• Power BI experience is a plus.

#LI-BS1

#REMOTE

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $81,210.00 - $117,760.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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