Technical Writer - Systems Analyst

The NISC IV Training Group (NTG) within the Leidos Digital Modernization Sector is looking for a highly motivated individual with strong experience in administration and configuration of Jira as well as Technical Writing.

The Systems Analyst / Technical Writer role involves overseeing day-to-day administrative tasks for AST Jira projects, including project configuration, user account management, workflow optimization, script automation, conducting end-user training, and providing technical support as necessary.

Primary Responsibilities

- Proofreading documentation to ensure the accuracy of format, structure, proper semantic/syntactic use, spelling, and punctuation.

- Documentation may be in the form of conventional documents or may be implemented as user guides, help sections or reference materials embedded in software systems.

- Entering, monitoring and updating technical issues in JIRA tracking tool.

- Producing system architecture diagrams and visuals pertaining to software, data, workflows and system logic.

- Produce edited documentation for review.

- Revise documentation to incorporate any requested changes.

- Editing documents, to include checking and correcting the content to ensure consistency and coherence; style; grammar; parallel structure; and cross-referencing, ensuring:

• All documents are clear and comprehensible.

• There is a logical development of subject matter.

• The level of concept, expression, and vocabulary is appropriate for the target audience.

• Conclusions drawn are valid and supported by reference to facts.

• Conclusions are consistent and compatible with other documents and conform to established division, agency, and departmental procedures as well as the Administrative Procedures Act.

• This includes but is not limited to: partnering with subject matter experts, other technical writers/editors, team lead, attorneys, and/or management officials to ensure documents meet consistency and accuracy standards outlined above.

Basic Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field with 4+ years of prior relevant experience or Master’s with 2+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree .

- Proficiency and experience with Jira task management software.

- Demonstrated capability to proactively engage and serve end users for in maintaining IT or other software tools for their use.

- Experience developing, delivering, and maintain training on IT related tools.

- Excellent analytical and problem-solving skills, with the ability to identify and resolve configuration-related issues effectively.

- Experience with Microsoft Office products: Word, Excel, PowerPoint

- Strong ability to quickly and effectively gather requirements, perform research, compile information, prioritize and collate, draft, edit, and produce high-quality documentation that satisfies …