Technical Writer
Remote, TX
Technical Writer - Client Onsite
Work Location: US Remote
Our Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications.
Scope:
Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
Participate in creating and maintaining how-to documentation related to Audio Visual systems.
Engage in developing collateral for a Learning Management System (LMS)
Participate in ensuring documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose
Participate in providing expertise to others in terms of effective communication methods
Develop narrative content along with graphics and diagrams
Develop and edit weekly communications to inventory technicians, for content related to change management
Conduct interviews with various users and technical staff to gather data for documentation.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Min 3 years experience in Audio Visual field, with experience in the Google Meet environment.
Previous experience in creating Audio Visual technical documentation, process flow charts and training materials.
Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Experience writing, proofreading and editing
Ability to produce and organize content succinctly, with a logical flow
Familiarity with content authoring tools
Understanding of editing and formatting technical documents
Knowledge of using a content management system or document management system
Passionate attention to detail
Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others
Preferred Qualifications:
Technical background related to AV
Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites
Experience working in an international setting
Physical Demand & Work Environment:
Must have the ability to perform …
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RestrictionsCalifornia employees only
Benefits/PerksContinuing education Corporate wellness program Dental Employee Assistance Program EPO Flexible Spending Account HSA Kaiser HMO Life Insurance Medical Paid holidays Paid Time Off Performance-based bonuses Professional development Tuition reimbursement Vision Wellness program
Tasks- Conduct interviews
- Conduct user interviews
- Create training materials
- Develop documentation
- Develop narrative content
Audio/visual systems Change Management Communication Communication methods Content authoring tools Content management system Documentation Editing Formatting Google Apps Google Meet Proofreading Technical Writing Training
Experience3 - 5 years
Education Timezones