Technical Writer II - Client Support (Temporary/Full Time)

Technical Writer II - Client Su
Location: USA - Remote - Must be located within the Contiguous 50 states

Temporary - Full Time - 4 month contract

Working Days: Monday to Friday

Working Hours: Will support 8:00am to 5:00pm PST

What this Job Entails: 

The Technical Writer will develop and enhance documentation related to services. The role will both compose assessment, new documentation, publication, and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex processes and instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Initial Readability Assessment Services for existing material

• Review documentation (including but not limited to all sites maintained at the org level and team-level pages, process and procedure and best practices documentation), and provide an assessment of the readability, structure and flow of the documentation that is in place now.

• Test various links, artifacts and other documentation and organize a list of all the broken links, email addresses and any non-functional items for addressing during the cleanup.

• Review the flow of documentation and document areas where it needs to be restructured for reducing duplication and cognitive load to users

• Present the findings to a small set of leadership Based on the outcome of the Initial Readability Assessment(s), provide a prioritized list of areas to be addressed. 

• Create technical documentation to address the gaps identified during the Initial Readability Assessment(s).
  
  New Work Technical Documentation

• Partner engagement process

• Program prioritization, process documentation

• Intake process documentation Resource allocation process

• Change management process

• Decision making and logging process

• Show and Tell process

• Roles and responsibilities

• Assignment process

• Work Intake process and the flow down to various teams

• Annual Planning artifacts to be produced and shared

• Support in structuring OKRs for 2025
  
  Technical Writing Outputs: ​

• Create presentations to show and tell the changes that have been performed on the sites and documentation.

• Create presentations to evangelize the process for uniform adoption
  
  Deliverables:

• QBR / MBR templates for the partner engagement process to be delivered to team

• Requested documentation and revisions as requested while adhering to the service level objectives

• Templates and graphics for any other collateral to be completed

• Weekly progress reports to be provided to stakeholder
   

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Experience writing, proofreading and editing

• Ability to produce and organize content succinctly, with a logical flow

• Familiarity with content authoring tools

• Understanding of editing and formatting technical documents

• Knowledge of using a content management system or document management system

• Passionate attention to detail

• Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others
   

Preferred Qualifications: 

• Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

• Experience working in an international setting

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law