Technical Trainer

Technical Trainer Harmonic is the industry leading solution for the transformation for video, broadband and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or next-generation gigabit services for the broadband market. To learn more, go to “About Harmonic”. Role DescriptionTechnical trainers at Harmonic work closely with internationally based sales, services, operations, product management, and R&D teams to define learning needs, create and deliver Instructor Led Training (ILT) courses, and create online courses.
In this role, you will define training proposals for sales quotes and participate in training project management, as well as content lifecycle management from creation to archive. You will also deliver both remote and onsite training, which may require travel to customer locations or other Harmonic offices. Additionally, you will be responsible for creating online learning materials and other content dedicated to customer education.


LocationRemote – this position is Remote with periodic travel. What you will be doing·        Deliver training classes to Harmonic customers, partners, and internal teams.·        Create, maintain, and improve Harmonics training content deliverables.·        Develop online learning materials and other educational content for customers.·        Proctor certification exams.·        Collaborate with other Harmonic trainers and team members company-wide.·        Support the training team with training lab development and maintenance in Rennes office.·       Engage with customers, partners, and internal learners to teach classes, onboard into the Harmonic training platform, schedule trainings and answer training related questions. What you will need to succeed·       Bachelors degree in computer science, Electronic Engineering, Telecommunications or equivalent experience.·       Previous training or teaching experience preferred.·       Previous experiences with creating training deliverables, using leaning management systems, Adobe captivate and/or other tools.·       Strong technical knowledge and curiosity.·       Fluent English.·       Fluent Spanish is preferred (additional languages are welcome).·       Knowledge of DOCSIS/CMTS, Networking, Video and QAM based configuration and troubleshooting.·       Expertise in IP network switching and routing protocols, TCP/IP stack.·       Experience in configuration and administration of ISO image, Kubernetes, Ubuntu and Linux-based servers.·       Excellent analytical, verbal, written, and interpersonal skills.·       Must demonstrate the ability to enthusiastically engage a technical audience. Will be asked to present on a technical topic during interview.  TravelYou may be required to travel up to 50% of the time. Pay & Benefits For this role, the estimated base salary range is between $85,000 - $100,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process.  Diversity, Equality, and Inclusion at HarmonicAt Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business  for the benefit of our employees, business partners and shareholders. Additional Equal Opportunity statement Harmonic is an equal opportunity employer.  Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com  For more information, please see links below: OFCCP Posters Landing Page  Know Your Rights  Pay Transparency
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