Technical Team Lead

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy’s core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.

At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!

Description:

• As an Atlassian Administrator/Knowledge Manager you will manage programmatic knowledge by working closely with the program team, customers and federal leads to create new fields, screens, workflows and related Jira components, modify existing issue types, screens, permissions and schemes, and provide maintenance and support to projects.

Essential Functions & Duties:

• Provide training, support and leadership to project team through blogs, articles and internal sessions.
• Effectively prioritize work, troubleshoot issues, communicate effectively and complete tasks on time.
• Evaluate and implement technologies that improve efficiency, performance and reliability.
• Take ownership of tasks, dig into the details, validate changes and communicate updates.
• Design and build solutions that are generic, scalable and reusable.
• Collaborate with development and operations to design, develop and deliver new services, workflows and capabilities.
• Maintain systems ATO
• Stay up to date on industry best practices and makes suggestions and proposals to expand and improve current implementation.

Skills, Qualifications and Certifications of Best Candidates:

• 5+ years administering Atlassian suite (Jira, Confluence) preferred 
• Experience managing issue types, workflows, permissions, post functions and other JIRA components.
• Must be able to build filters, custom dashboards and reports.
• Experience working on an agile development team, Scrum preferred.
• Experience with two or more of; Crowd, JIRA, Confluence, Service Desk, Bitbucket, Bamboo, Splunk, Zabbix.
• Experience managing task tracking, build and/or source management applications for multiple development teams.
• Able to manage applications in multiple environments (dev, stage, prod) with consistent, repeatable processes.
• Experience building, managing and enforcing standards.
• Solid understanding of Confluence and integration with JIRA
• Ability to quickly troubleshoot and resolve issues with JIRA, Confluence.
• Proficiency with JQL and confidence building advanced reports.
• Lifelong learner that is well versed on leading edge technologies and processes.
• Experience programming/scripting (JavaScript, Groovy, Python, Shell or similar).
• Basic HTML, CSS, JS, SQL skills.
• Background and understanding of APIs and creating custom add-ons using Atlassian SDK's.
• Experience with Linux OS
• Experience using and managing common add-ons like Portfolio, EazyBI, ScriptRunner, and the Bob Swift suite.
• Team player
• Fully embrace DevSecOps culture, specifically security minded, test-driven, "do it right from the start".
• Excellent verbal and written communication skills
• Government or large organization experience.
• Prioritize work and close out tickets in a timely manner.

Citizenship or Work Authorization Required: 

• Ability to obtain and maintain Federal Government Position of Trust
• Must be a U.S. citizen or foreign citizen authorized to legally work in the United States
• Must pass a background investigation 

Preferred Education & Experience: Possess at least 7 years of experience in managing complex projects preferred 

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current pay range is: $140,000 – $175,000.

Synergy will accept applications for this role until December 17, 2024

Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline and termination.

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