Technical Systems Analyst I or II (Hybrid)

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. 

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment. 

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees. 

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package 
• Yearly bonus potential and annual increases
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a remote position.

Life Takes You Places!  Are you ready to join us?

Compensation: The starting base salary range for a Technical Systems Analyst I is $47,000 to $62,000. The starting base salary range for a Technical Systems Analyst II is is $61,00 to $72,000.  Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for a annual incentive plan based on company performance and individual performance. 

Work Location:

• Full time onsite work is required for at least first 6 months. Afterwards a minimum of 3 days onsite is required.
• USAble Life is located at 17500 Chenal Parkway, Little Rock, AR 72223

This is a multi-level position with increasing levels of responsibility and requirements for each level.

Technical Systems Analyst I Overview

The Technical Systems Analyst I is responsible for performing systems analysis, data analysis, maintenance, and production support within the organization's IT Systems and Infrastructure environment. This includes installing, diagnosing, repairing, maintaining, and upgrading LAN hardware and software to ensure optimal performance. The analyst will also troubleshoot problem areas and provide end-user assistance where required. The analyst will work on small projects and moderate problems and tasks.

Essential Duties:

• Performs Active Directory administration
• Performs some Exchange tasks, including but not limited to creating user mailboxes
• Provisions users for Citrix
• Creates user accounts
• Troubleshoots simple to moderate LAN hardware and software problems
• Works tickets with a focus on meeting or exceeding service level agreements
• Installs and configures software and hardware
• Logs into Help Desk phone queue and takes support calls
• Creates ticket on calls and resolves them, or passes ticket on to appropriate team
• May perform other duties as assigned

Required Knowledge, Skills, and Abilities:

• Intermediate knowledge of LAN hardware/software installation and troubleshooting
• Intermediate knowledge of MS operating systems
• Ability to multi-task and work within time constraints
• Critical thinking and problem-solving skills
• Good communication and interpersonal skills
• The skills necessary to understand of complex automated systems
• Ability to work simple to moderate problems independently

Required Education and Experience:

• Highschool Diploma
• 4+ years of related experience
• 1 year of IT experience
• Or equivalent military experience

Preferred Education and Experience:

• Associate's Degree in Computer Science, Information Systems, or equivalent work experience
• 5+ years of related experience

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Technical Systems Analyst II Overview

The Technical Systems Analyst II is responsible for performing various tasks related to the organization's IT systems and infrastructure, including systems analysis, data analysis, maintenance, and production support. This individual will install, diagnose, repair, maintain, and upgrade LAN hardware and software, troubleshoot problem areas, and provide end-user assistance. The Technical Systems Analyst II will work on medium to large projects and moderate to complex problems and tasks.

Essential Duties 

• Assists Seniors and Leads with administration for client computing devices and company systems
• Performs Active Directory and Azure Active Directory administration
• Performs patch management of Microsoft and other third-party applications
• Assists with building custom installation software packages, that are scripted and coded to install automatically
• Assist with developing automated scripts to collect software and hardware inventory information of client computers
• Applies custom built registry changes as needed
• Deploys emergency security changes when needed to all client computers
• Develops and builds custom built computer images
• Creates and maintains hardware driver library
• Assists with developing post imaging automation scripts for computer deployment
• Installs and configures software and hardware
• Logs into Help Desk phone queue and takes support calls
• Creates ticket on calls and resolves them, or passes ticket on to appropriate team
• Works tickets with a focus on meeting or exceeding service level agreements
• Performs other related duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities

• Advanced knowledge of LAN hardware/software installation and troubleshooting
• Advanced knowledge of MS operating systems
• Advanced knowledge in the following areas: software packaging and deployment, patch management, and PC image creation and deployment
• Ability to multi-task and work within time constraints
• Critical thinking and problem-solving skills
• Good communication and interpersonal skills
• The skills necessary to understand complex automated systems
• Ability to work moderate to complex problems independently

Required Education and Experience

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
• 2+ years of IT experience
• Or, equivalent military experience

Preferred Education and Experience

• 2 or more years of experience in Desktop Support/LAN Support, DevOps, or related role, with 2 years works related experience as a Technical Systems Analyst

Working Conditions for a Technical Systems Analyst I or II (Physical Demands):

• Ability to sit, stand, walk, read, hear, talk, for long periods of time
• Ability to carry and move equipment (50lbs), kneel, push/pull, bend/stoop, reach, crouch, grasp, turn, climb, crawl, use color recognition and depth perception
• Repetitive motion is required for this position
• This position occasionally requires on call duties
• This position seldom requires travel

Disclaimer: 

This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization. 

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