Technical Support Specialist

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Technical Support Specialist

The Technical Support Specialists are responsible for providing inbound and outbound written and verbal technical customer support through the lifecycle of our software solutions. The Technical Support Specialists will need to demonstrate a high level understanding of all Vetsource products and services in order to support our customers.

WHAT YOU'LL DO

• Master knowledge of our software solutions

• Provide excellent customer service to both internal and external customers related to our software solutions

• Work directly with customer to implement software solutions 

• Analyze, isolate, research, document, and effortlessly explain step-by-step technical procedures 

• Proactively diagnose technical issues and resolve in a timely manner 

• Successfully translate complex technical information and technical instructions into simple language that ensures seamless troubleshooting with non-technical customers

• Provide timely and accurate documentation and tracking

WHAT YOU BRING

• Minimum of 2 years experience providing exceptional software or technical support 

• Degree in computer science, computer information systems or a related field; or an equivalent …