FreshRemote.Work

Technical Support Specialist

Online River LLC

Technical Support Specialist

Department: Customer Service

Employment Type: Part Time

Location: Online River LLC

Compensation: $30.00 - $34.00 / hour


Description

 As a Remote Technical Support Specialist, you will interact with customers through various channels, such as phone, email, or live chat, to address their concerns, diagnose problems, and guide them through step-by-step solutions. You will also collaborate with internal teams to escalate unresolved issues and implement solutions effectively. Strong communication and problem-solving skills are essential, as well as the ability to work independently in a remote environment. 

Key Responsibilities

Provide prompt and professional remote technical support to customers or internal users.Diagnose and resolve hardware, software, and network-related issues.Assist with installation, configuration, and troubleshooting of software applications and devices.Document issues and their solutions to improve future troubleshooting efforts.Guide customers through problem-solving processes and technical procedures.Collaborate with technical teams to escalate complex issues and follow through on solutions.Maintain up-to-date knowledge of company products, services, and support tools.Deliver excellent customer service by responding promptly and accurately to inquiries.Follow established procedures for tracking and documenting support cases.Identify opportunities to improve processes and user experience.

Skills, Knowledge and Expertise

Proven experience in technical support, IT helpdesk, or a similar role.Strong knowledge of computer systems, networks, and common software applications.Excellent troubleshooting and diagnostic skills.Effective communication skills with a customer-focused attitude.Ability to work independently in a remote environment and manage multiple tasks.Familiarity with support tools such as ticketing systems, remote desktop applications, and communication platforms.Flexibility to work various shifts, including nights and weekends if required. Apply

Job Profile

Regions

North America

Countries

United States

Restrictions

Remote

Benefits/Perks

Flexible shifts Remote work

Tasks
  • Collaborate with internal teams
  • Collaborate with teams
  • Diagnose and resolve issues
  • Document solutions
  • Guide customers
  • Interact with customers
  • Provide technical support
Skills

Communication Communication platforms Computer Computer Systems Customer service Diagnostic IT Helpdesk Networks Problem-solving Remote desktop applications Software Applications Technical Support Ticketing Systems Troubleshooting

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9