Technical Support Specialist - New York, New York, United States - Remote

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.

Responsibilities:

• Experience in a customer-facing, technical support role
• Triage Field technical support inquiries from customers
• Actively watch the ticketing queue monitor
• Provide Tier 1 support for client and internal end-users
• Handle high volume incoming calls and system alerts
• Monitor and triage incoming requests via ticket queues
• Have extraordinary communication and problem analysis skills

Requirements

Qualifications:

• Degree/Certification or equivalent practical experience
• Experience working in a Support/Service/Help Desk/Call Center Role
• Excellent analytical, organizational, interpersonal, and teamwork skills
• Ability to adjust quickly to changing priorities and make quick decisions with available information
• Vital customer service, prioritization, multitasking, communication, and leadership skills

Salary Range: $60,000 - $70,000

Plus bonus and stock options

Benefits

Benefits:

• Fully company-paid Medical and 99% company-paid Dental and Vision Insurance
• 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
• Beautiful new SF office with outdoor rooftop workspace
• Free beverages with our Bot, snacks, and Wednesday lunches