Technical Support Specialist (L1)

Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting.

Role Description

We are looking for a Technical Support Engineer to join our team and provide exceptional support to our users. In this role, you will be the first line of contact for clients, assisting them with technical issues, troubleshooting software and hardware problems, and ensuring a smooth user experience.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

• Hands-on experience with Windows/Linux/Mac OS environments

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and troubleshoot basic technical issues

• Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer)

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• BS degree in Information Technology, Computer Science or relevant field

• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Responsibilities

• Enjoy helping users no matter what issues they experience

• Registration of all client requests in the task management service

• Ask customers targeted questions to quickly understand the root of the problem

• Provide prompt and accurate feedback to clients

• Properly escalate unresolved issues to appropriate internal teams

• Providing advice to clients on using the software

• Prioritize and manage several open issues at one time

• Receiving and resolving requests via email

• Acting as the first line of support for various integration

• Creating new instructions in the knowledge base

• Maintain jovial relationships with clients

We offer

• Working with an international company

• Remote work option, ability to work from any location

• Flexible start of the working day

• Compensation for English classes

• Health insurance

• Work schedule is 2-2 or 5-2