Technical Support Representative, NoveList - Remote, MA, US, 01938

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

The NoveList division’s core mission is helping libraries help readers. We create tools for libraries to help them work with readers and impact their communities.  We are seeking hard-working individuals eager to work in a fast-paced environment to help resolve customer issues and ensure they get the most out of our products.

This remote position is U.S.-based only (excluding U.S. territories)

What You’ll Do

• Address setup and support needs for NoveList products via email, chat, and phone with an emphasis on excellent customer service.
• Provide technical information support for sales, marketing, and product management
• Contribute to internal/external documentation
• Contribute to quality assurance (QA) testing

Your Team

You will be welcomed as a member of the technical support team for the NoveList division of EBSCO.  We are a team of seven full-time employees who work closely with several other teams at NoveList (product management, software developers, sales support, etc.). …