Technical Support Engineer

Company Description

Employer: Flywire Corporation

Location: 141 Tremont St., 10th Floor, Boston, MA 02111; Telecommuting permissible from anywhere in the U.S.

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,800+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Job Description:

Writing, understanding, and modifying SQL code to research problems. Building custom reports and build reconciliation processes around large amounts of data. Handling ticket requests from customers.  Working with customers, escalating to other teams if needed, responding, resolving, researching any issues that are sent in from our healthcare customers. Building presentations and working with leadership to explain the results of the reconciliation steps being performed. Managing schedules and working with customers to review reconciliation data. Building custom scripting and monitoring tools around logging of the production environments. Performing command line work and scripting daily on Linux production systems. DB access and queries in production systems for connecting to testing, UAT and production databases to research problems, validate scenarios and run custom reports. Telecommuting permissible from anywhere in the U.S.

Qualifications

Requirements: Master’s degree or foreign degree equivalent in Computer Science, Software Engineering, or related field and two (2) years of experience in the job offered or related role.

Skills: Experience and/or education must include: 

1. Ticketing tools and management;

2. Write, review and troubleshoot SQL scripts to analyze problems and data, create ad-hoc reporting for customers and manage change requests to production data to update records or resolve issues;

3. Client communication and presentations with internal leadership;

4. Client management and reconciliation;

5. Logging management and scripting; and

6. Heavy command line work – scripting, shell, bash, python. 

Additional Information

Submit today and get started!

The US base salary range for this full-time position is $92,622/year - $140,329/year plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

CONTACT: Reference job #2022-ENG-CONT-003 and send resume to apply.us@flywire.com.

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