Technical Support Engineer (Remote US East)
Boston, MA, United States
Company Description
Join us! DataStax is the company that helps Developers and Companies successfully create a bold new world through GenAI. We offer a One-stop Generative AI Stack with everything needed for a faster, easier, path to production for relevant and responsive GenAI apps. Generative AI has changed everything and this is the moment for you to act! Are you passionate about Gen AI, data and shaping the future? Do you want to help the leading developers and enterprises deliver the experiences that will change lives? Are you energized by solving hard problems with smart people while having fun? Were looking for sharp, innovative individuals to join us in serving our customers. If you're excited about making a valuable and real impact in the world of data and AI - reach out and join us!
Job Description
As a Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra.
What you will do:
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Provide thoughtful direction and support for technical inquiries
Ensure that customer issues are resolved as expediently as possible
Diagnose and reproduce customer reported issues and log JIRA tickets
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create code samples, tutorials, and articles for the DataStax Knowledge Base
Collaborate and contribute to Support Team infrastructure tools and processes
Fulfill the on-call rotation requirements of this role
Your experience should include:
Strong English skills are a MUST
4+ years of experience supporting large enterprise customers in a customer-facing support role
Experience with supporting a Software as a Service Cloud product
Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions
Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals
Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka
Experience using APIs and understanding app development lifecycle with a language or framework based on Java, Python or Go would be preferred
Experience/certifications with AWS/GCP/Azure deployments and associated cloud based monitoring tools would be preferred
Experience with Linux operating systems, including command line, performance, and network troubleshooting
Excellent verbal and written communication skills
…
This job isn't fresh anymore!
Search Fresh JobsJob Profile
Must be located in eastern or central time zones Remote US
Tasks- Create knowledge base content
- Participate in on-call rotation
- Troubleshoot technical issues
AI APIs AWS Azure Configuration Data Datadog GCP Gen AI GenAI Go Grafana Java Kafka Kubernetes Linux Messaging Prometheus Pub/Sub Pulsar Python Splunk Streaming Technical Support Troubleshooting
Experience4 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9