Technical Support Engineer - Remote (US)

About Us

Monarch came out of private beta in early 2021. Since that time we have quickly become one of the premier ways to manage your financial life. Customers love the product and we have seen rapid, organic growth. Our users say that Monarch helps them feel more confident in their finances, and more confident in their financial future.

Our founding team consists of product-driven, serial entrepreneurs with multiple exits. Additionally, our CEO was one of the original creators of Mint.com and has a unique perspective on what is needed to meet consumers' needs in this market.

We are passionate about building a company, product and brand that both customers and employees love. We are well-funded by top venture firms and angel investors.

We founded the company as a fully-remote team (pre Covid!) and are open to applicants that live within a 5 hour time zone difference of US Pacific Time.

The Role

We’re looking for a Technical Support Engineer to help users navigate technical, product, or data issues that get in the way of them making the most of Monarch.

Personal finances can be stressful and complicated—especially if you have an issue with your financial data. Technical Support Engineers help customers solve data and product problems.

Your Contribution

• Develop a deep understanding of the Monarch app.

• Help the Customer Success team when users have technical issues related to using the product or their financial data.

• If necessary, provide direct support to users on technical/product issues.

• Escalate issues to the Software Engineering team.

• Liaise with stakeholders across the company to identify and advocate for areas of improvement to user experience including product changes, internal tools, improved process, etc.

Requirements / …