Technical Support Engineer II

Introduction to Demandbase: 

Demandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver big wins. It’s flexible, scalable ABM built for you.

As a company, we prioritize both the advancement of careers and the development of world-class technology. We invest heavily in people, our culture, and the communities around us. We have offices strategically located in San Francisco and New York in the US, and Hyderabad, in India and we embrace a hybrid work model in these regions. Outside of these areas we offer a remote work option and boast a significant presence in Austin, TX, Atlanta, GA, and London, UK. Continuously lauded as a great place to work, we are Great Place to Work Certified, and have earned distinctions such as "Fortune's Best Workplaces in the Bay Area,"Best Workplaces in Technology," "Best Workplaces for Millennials," and "Best Workplaces for Parents"!

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of achieving our mission to transform the way B2B companies go to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

About the Role:

As a Technical Support Engineer II at Demandbase, you will play a key role in helping customers resolve technical challenges by leveraging your troubleshooting skills and technical expertise. This position is ideal for individuals who have completed a coding bootcamp, are early in their software engineering career, or are looking to grow their technical skill set in a customer-facing role. It’s an excellent opportunity to gain hands-on coding and problem-solving experience while advancing your career within a fast-paced, innovative company.

The base compensation range, not including bonus, for this role is: $63,000 - $110,000 

What you’ll be doing:

• Provide timely, expert technical support to customers, primarily via email, ensuring a seamless experience.
• Triage and prioritize incoming cases, proactively solving issues and escalating when necessary to ensure visibility and resolution.
• Own customer issues end-to-end—from initial troubleshooting …