Technical Support Engineer II (Remote - US)

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking an experienced Technical Support Engineer II to join our growing team. This person will collaborate with the current team to manage and resolve technical issues. You will work with our team and collaborate with Development to support existing software systems that facilitate the distribution of incentives for clean energy technologies reporting systems. You will bring technical expertise and a team-oriented approach to handle various tasks to resolve technical issues to ensure our systems meet our clients' needs, the programs we support, and our Information Systems department. 
 
To ensure success you should be proficient in debugging and resolving technical issues, managing multiple tasks, have strong research and communication skills, and the ability to work on your own and as part of a team. This position will report to Software Support Manager. 

Energy Solutions has a remote-friendly work environment for staff located throughout the United States. We also have offices in Oakland and Orange, California as well as Portland, Boston, New York and Chicago for those that wish to work from one of our offices.    

Responsibilities include but are not limited to: 

• Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following-up on completion of deliverables 
• Troubleshoot and reproduce technical issues and develop technical solutions 
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources 
• Collaborate with client teams and technical staff to support custom software systems 
• Engage with our software development teams to support our development environments 
• Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users 
• Contributing to our documentation through knowledge articles and runbooks 
• Respond to support tasks with timely solutions 
• Provide support, direction, and guidance to team members 
• Self-manage time and work under minimal guidance 

Minimum Qualifications: 

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