Technical Support Developer, API Sources

Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.

So far, we've built over 350 connectors and have had 60,000+ companies replicating data with us. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.

Airbyte is a hybrid workplace with most of the team based in Silicon Valley. We’re committed to providing as much context to our current employees and candidates. The Airbyte company handbook, core values, methodology, strategy, and roadmap are open to all.

If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements.

As a Layer 3 Support Engineer- API Sources, you will be responsible for providing advanced technical assistance and support to customers who are experiencing complex technical issues around our API connector sources. You will use your data-engineering skills to debug and unblock customers with real data pipelines. You will work closely with Layer 2 Cloud and Self Managed support agents, escalating and resolving escalated issues efficiently and effectively. Your primary goal is to ensure customer satisfaction by resolving technical issues promptly and professionally with minimal intervention from Engineering. 

You'll serve as the advocate for our customers, working closely with the Product and Engineering teams to ensure essential enhancements are incorporated into the roadmap. Your responsibilities will include triaging and prioritizing user issues, as well as developing code to address them. Moreover, you'll focus on automation, engineering initiatives, and creating a knowledge base to minimize support burden and enhance the product's functionality.

What You'll Do:

• Triage support tickets escalated from Layer 2 Support teammates:  
• These are difficult issues that require an engineering background to solve. At times, you’ll be accessing live customer data, so care and caution are paramount. 
• Provide email and zoom support to our customers:
• We typically …