Technical Support Associate

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a Technical Support Associate to help us empower our customers to excel in their endeavors and to continuously enhance Webflow to its fullest potential.

About the role 

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Non - Exempt status (Relevant to US only)
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• United States  (all figures cited below in USD and pertain to workers in the United States)
• Zone A: [$68,500 - $85,900]
• Zone B: [$64,300 - $80,800]
• Zone C: [$60,200 - $75,600]
• Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
• [$77,300 - $96,950]

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to one of the Managers for Technical  Support

As a Technical Support Associate you’ll … 

• Deliver consistently exceptional customer experiences to every Webflow user.
• Assist customers in support queues utilizing various tools such as Zendesk and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
• Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a/an Technical  Support Associate if you:

• Demonstrated high-touch customer support experience in SAAS or technical services, including email, phone, and live chat.
• One or …