Technical Support Analyst

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Our Technical Support Analyst will have a passion for customer service, performing analysis, a dedication to quality and continuous improvement of high-quality applications solutions and supporting processes in a DevOps culture employing agile development practices.  You will be playing a critical role in supporting CSG’s business-critical software solutions to the delight of our end-customers.  You will have the opportunity to make meaningful contributions to and with a team of people including other talented analysts, development engineers, operational engineers, test engineers, DBAs, product owners, and scrum masters. If you are looking to challenge yourself to grow and to contribute significantly to advance a leading data and analytics platform then CSG’s Vantage team is the place for you.

We are looking for a Technical Support Analyst who will:

• Provide direct first line contact and support to internal and external customers for application administration activities
• Lead small project implementations collaborating with other teams and customers
• Provide Vantage Data Store domain knowledge expertise and direction for team members and external contacts
• Provide simple and complex SQL query support to clients in support of their business needs
• Actively participate in a self-organized agile team to prioritize and manage a large workload of development, maintenance, and support activities, continuously delivering high-quality results in an iterative fashion
• Research, analyze, design and document solutions providing guidance to development of features, fixes, and enhancements
• Perform troubleshooting in effort to assist in resolving application/data issues working with client support and operations partners as necessary – sometimes in non-business hours
• Be a source of basic understanding of all Vantage product data processing as well as client data extract processing
• Adhere to CSG and team policies and practices of secure development, code management, change management, and incident management
• Learn and adapt to new technologies

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Computer Science or related field, or equivalent practical experience
• 2+ years of experience in a customer focused support role
• Proficiency with SQL in relational databases
• Experience with *nix OS, RedHat and/or OEL including shell scripting skills
• Experience in a DevOps culture with focus on continuous integration, test automation, automated deployments, and monitoring/alerting telemetry
• Strong communication skills, ensuring understanding of both verbal and written material

Our Guiding Principles

Impact

• Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

• Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

• Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits 

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits  

• If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

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Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):