Technical Support Agent

Job Title:

Job Description

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!

This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.

The role will require flexibility to commit to shifts between 8am – 11pm, Monday to Sunday. We offer a competitive salary of £30,500 + benefits!

You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with

• Device, and performance support
• Communicate troubleshooting steps effectively
• Supporting with data and user deletion requests
• Collaborate with engineers to provide tech resolutions
• End-to-end ownership of customer support requests
• Proactively gaining updates and communicating to the customer

Requirements

• Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
• Strong technical knowledge and practical understanding of web technologies
• Advanced troubleshooting skills
• Ability to communicate technical knowledge to non tech audience clearly
• Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
• Structured multitasking and prioritisation skills
• Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
• Collaborative interpersonal skills with experience working in a cross-functional team environment

Preferred Qualifications

• Web based background or computer science qualifications

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

Eligibility to work  

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position. 

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