Technical Specialist

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.Technical Specialist Responsibilities

• Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
• Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
• Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
• Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
• Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
• Improve the efficiency of the testing and triaging processes.
• Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
• Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
• Telecommute from anywhere in the US permitted.

Minimum Qualifications

• Requires a Master's degree in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field, and 12 months of work experience in job offered or in an accessibility testing-related occupation. Requires 12 months of experience in each of the following:
• 1. Serving as Tier 2 or 3 support on smartphone platforms.
• 2. Testing Accessibility features on smartphone platforms.
• 3. Technical support of Android, Windows, or iOS mobile operating systems.
• 4. Analyzing data and defining metrics to drive business decisions.
• 5. Collaborating and working with remote teams across different time zones.
• 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA.
• 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA.
• 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility.
• 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact.
• 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs.

LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. $146,135/year to $148,500/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. Apply