Technical Specialist (Healthcare)

Overview

The Technical Specialist role is aligned to our Content and Enablement team focusing on Content Optimization. This role will partner will various divisions and levels of leadership within the whole organization.

A Technical Specialist is accountable to internal customers in the pursuit of implementing new and recurring projects. Manages milestone and task execution within assigned projects and internal process improvement efforts. Directly works with product managers and internal cross-functional counterparts to ensure timely and quality output of project deliverables including but not limited to documentation, data analysis, product status reporting, performance metrics, business requirements & grooming, and other operational functions. Document, organize, and share feedback (issues/risks) associated with assigned tasks via applicable project management software and reporting mechanisms. Project management rigor and best practices application of process excellence, as well as questioning previously established processes and providing creative solutions to achieve time / cost savings, will be of paramount importance in succeeding in this role.

Responsibilities

• Manages processes and systems related special initiative projects including but not limited to product configuration, project milestones maintenance, quality review and application testing, product benchmarking, risks and issues tracking, and other project documentation upkeep.
• Investigates and responds to questions for assigned projects.
• Contributes and collaborates to generates project status updates.
• Monitor’s quality of product usage post-implementation and pro-actively partners with Business Operations, Research & Development (R&D), and steering committee members on observations relating to success of implementation.
• Interacts directly with internal stakeholders via calls and meetings, documents meeting notes and action items and follows up accordingly to ensure project objectives remain on task.
• Identifies unmet business needs and/or requirements and works collaboratively with Senior Technical Specialist, Team Leads and Managers to investigate process improvement opportunities.
• Complete all responsibilities and tasks as outlined and in conjunction with our department goals.

Qualifications

• High School Diploma Required.
• B.S., B.A, or advanced degree in business or related field, or equivalent experience (Preferred).

• Minimum 3-4 years Cotiviti experience or equivalent within healthcare industry.

• Proven ability to handle stressful situations, multiple tasks, and deadline pressures.

• Strong analytical skills with demonstrated ability to research and make decisions based on day-to-day and complex problems required.

• Process improvement skill set required.

• Excellent oral, written, and technical skills are required.

• Preference for some experience with agile methodologies.
• Strong …