Technical Solutions Manager

SchooLinks is seeking a Solutions Manager to join our Solutions Team. This role will focus on implementing our Key Readiness Indicator (KRI) solution to allow districts to track student graduation requirements as defined by the state or district.

Our Key Readiness Indicator product leverages multiple configurable indicators to analyze various student data points, allowing districts to monitor and report on the completion of overarching requirements, such as state-mandated graduation criteria. With hundreds of indicator types and numerous ways to configure requirements, the solution is designed to meet each customer’s unique needs.

In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.

This role requires strong customer engagement skills, understanding and analyzing customer data, and proficiency in learning and applying a broad range of technical configurations. You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations. Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner.

Your responsibilities will include…

• Own and drive the project management for KRI implementations in your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly
• Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
• Hands-on configuration of indicators (set up and configure indicators, triage data)
• Understand data dependencies and help resolve data issues
• Understand the broader product and how it works in relation to KRI
• Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
• Work with Customer Success to collaborate on customer interaction, escalation, and timelines
• Continuously define and document problems and challenges faced by our partners
• Assist the Product team with quality assurance and improvement of the product

Requirements

• 2+ years experience as an implementation specialist or similar role in a B2B SaaS company
• Strong project management skills (understand task dependencies/sequence and manage of tasks)
• Detail-oriented & obsessed with getting the small things right an putting things in order
• Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables
• Metric driven
• Strong technical understanding - Ability to understand the logic and how platform data connections work
• Ability to work with data feeds, including reviewing data files, identifying problems
• Strong stakeholder management skills
• Confident presenting to district stakeholders and motivating them to complete tasks
• Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications
• Experience with scripting (Python, etc.) and JSON data is a plus but not required
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed

Benefits

• 100% health care coverage
• 401K with matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite

A reasonable estimate of the on track earnings range for this position is $90,000 - $125,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.