Technical Solutions Engineer - US, Remote, US, Remote, United States

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,700+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

The main objective of the Technical Solutions Engineer is to understand the technical architecture of our B2B platform and integrations, architect solutions and troubleshoot unstructured issues.

• Use your technical knowledge to partner with Sales on discovery calls and recommend the proper solutions & integration approach

• Work with existing clients and partners to troubleshoot and test integrations and monitor system performance and quality

• Partner with the product and engineering teams on all aspects of Flywire’s product solutions for B2B payments

• Work closely with Implementation, Technical Support and Client Success to understand client needs, complex implementations, and production issues and recommend solutions

• In partnership with product management, implementation, sales and engineering, create repeatable processes and documentation

• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures

• Assist with data gathering, analytics, and technical support metrics necessary for meeting our team goals and objectives

• Help contribute to an ever improving culture and customer experience everyday

Qualifications

Here’s What We’re Look For:

• Required: 4+ years experience in technical software or professional services

• Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role

• Required: 2-4 years of software development or support engineering experience

• Experience in fintech or the payment industry is desired

• Experience with Workato is desired

Technologies We Use:

• Jira, Workato, Sumo Logic, JavasScript, Java

Additional Information

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

The US base salary range for this full-time position is $110,000-$122,000 plus restricted stock units and benefits.   With over 30 nationalities across 9 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.